Patient Scheduling Coordinator

M-F 8a-5p

Pay Range:

Under general supervision, performs patient scheduling functions and check-out duties in addition to a significant amount of higher-level work, including a combination of TES (Transaction Editing System) duties, medical coding, lead responsibilities, financial coordination, and related administrative functions.

Education and Experience

• High school diploma or GED equivalent required.
• Three years of clerical experience required, six months of which must be at a Patient Scheduling Coordinator level or equivalent.

Licensure, Certification, and Registration

• Must complete certification program and maintain accuracy standards.
• BCLS required within 30 days of hire.

Essential Functions

Patient Scheduling and Coordination

• Schedules clinical appointments for new and returning patients with independent judgment and discretion to prioritize appointments using the IDX system.
• Follows Clinical Operations standards to promote a cooperative work and patient care environment.
• Makes daily judgments over the telephone regarding the timeframe in which patients should be seen based on experience and examination of patient charts.

Laboratory and Diagnostic Testing Coordination

• Coordinates extensive laboratory work and diagnostic testing for patients using LastWord, NotesLink, Logician, and manual laboratory slips.
• Anticipates necessary laboratory work and testing based on knowledge of patient needs.
• Coordinates testing for inpatients, using judgment and discretion regarding the seriousness of the condition to properly plan transportation, testing timeframes, and types of tests performed.

Communication and Patient Support

• Performs complex coordination among WFUHS physicians, external physicians, patients, nurses, and outside testing laboratories to ensure all necessary testing is completed and required paperwork is accurate and complete.
• Coordinates departmental consult services as directed.
• Answers inquiries regarding clinic policies and procedures.
• Initiates and facilitates resolution of patient concerns and complaints utilizing Medical Center professionals as needed.
• Practices excellent customer service skills and accommodates patients' special needs, including interpreter services.

Chart Preparation and Documentation

• Assures each patient's chart is fully prepared prior to the visit, including chart work-up.
• Processes Transaction Editing System (TES) files by obtaining requested information.
• Performs medical coding as needed to assure proper billing for services rendered.

Surgery and Procedure Scheduling

• Coordinates surgeries using discretion regarding scheduling timeframes, instruments needed, room availability, and physician schedules.
• Obtains precertification and coordinates activities with NCBH as required.
• Assures patients have all necessary information regarding their procedure.

Financial Responsibilities

• Performs financial duties such as: Authorizing or obtaining authorization for insurance. Reviewing encounter forms. Assisting with medical coding. Providing assistance to patients regarding billing questions.

Training and Professional Development

• Assists in the training of less experienced personnel as instructed.
• Completes required educational programs to remain current on job responsibilities and fulfill compliance requirements.
• Successfully completes the WFUP Certification Program.
• Attends and participates regularly in WFUP Clinical Operations Department meetings.

Additional Duties

• Performs other related duties incidental to the work described herein.

Skills and Qualifications

• Knowledge of third-party payor requirements.
• Basic knowledge of ICD-9 and CPT coding, or willingness to complete these courses upon employment.
• Data entry accuracy of 5,000 keystrokes per hour with a 3% or less error rate.
• Ability to function independently in an intensive clinical setting.
• Ability to perform multiple tasks simultaneously.
• Experience using IDX, Medipac, and LastWord.
• Experience with managed care or health insurance companies.
• Strong customer service focus.

Work Environment

• Well-lighted, well-ventilated medical office environment with adequate space.

Physical Requirements

Activities

• Standing
• Walking
• Sitting
• Bending
• Reaching with arms
• Finger and hand dexterity
• Talking
• Hearing
• Seeing

Lifting, Carrying, Pushing, and Pulling

• Up to 20 pounds maximum
• Up to 50 pounds maximum
• Up to 100 pounds maximum

Our Commitment to You:

Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including:

Compensation

• Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training

• Premium pay such as shift, on call, and more based on a teammate's job

• Incentive pay for select positions

• Opportunity for annual increases based on performance

Benefits and more

• Paid Time Off programs

• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability

• Flexible Spending Accounts for eligible health care and dependent care expenses

• Family benefits such as adoption assistance and paid parental leave

• Defined contribution retirement plans with employer match and other financial wellness programs

• Educational Assistance Program

Note: Eligibility for programs listed above may depend on your FTE or status (e.g., full-time, part-time, per diem, temporary, etc.); please ask a Recruiter for more information during an interview.