Patient Relations Specialist
commonspirit
Patient Relations Specialist
commonspirit· Patient Relations / Customer Service Satisfaction
About this role
Where You’ll Work
At CHI Mercy Health, you'll discover a place where your professional growth is deeply valued within a truly supportive and rewarding environment. For over a century, our commitment to Compassion, Inclusion, Integrity, Excellence, and Collaboration has guided every interaction, shaping how we care for our patients and uplift one another. Today, as CHI Mercy Health, we remain deeply committed to healing the whole person – body, mind, and spirit – in the communities we serve. This commitment is strengthened by the diverse expertise and shared values brought together through our growth. We are proud of our state-of-the- art care and numerous awards and accreditations that reflect our dedication to excellence. When you join CHI Mercy Health, you become part of a team that delivers top-quality, professional healthcare and contributes to a legacy of service built on collaboration and shared purpose.
Job Summary and Responsibilities
As a Patient Relations Specialist, you will act as a primary liaison between patients and the hospital, actively listening to concerns and resolving conflicts to ensure seamless, high-quality care.
Every day, you will investigate complaints, interpret facility policies, and collaborate with various departments to address issues before they escalate, while tracking data to identify broader service trends.
To be successful in this role, you will need to manage the formal grievance process, analyze patient satisfaction metrics, and contribute to staff training initiatives focused on improving the overall patient experience.
- Proactively round with patients to ensure patient and family questions and concerns are addressed, resolving issues recommending solutions to prevent formal complaints.
- Maintains contact with the complainant throughout the process.
- Collaborates with managers and medical directors to monitor the progress of complaints, ensuring timely resolution and the completion of all necessary documentation.
- Maintains a detailed record of complaints and resolutions in the appropriate database; produces standard and ad hoc reports to summarize complaint data for leadership review.
- Serves as a centralized point-of-contact for receiving incoming phone calls concerning patient and family complaints.
Student loan repayment program offered!
Job Requirements
Required
- Associate's degree in related field
- Four (4) years of recent customer service work experience
Preferred
- Experience in a clinical environment
Frequently Asked Questions
Is the salary disclosed for the Patient Relations Specialist position at commonspirit?
The salary for this Patient Relations Specialist role at commonspirit is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Is the Patient Relations Specialist role at commonspirit full-time or part-time?
This is listed as a OTHER position. It is posted as a Patient Relations Specialist role in the Patient Relations / Customer Service Satisfaction department at commonspirit.
Which team or department does the Patient Relations Specialist at commonspirit belong to?
This Patient Relations Specialist position is part of the Patient Relations / Customer Service Satisfaction department at commonspirit. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Patient Relations Specialist position at commonspirit?
Click the "Apply Now" button on this page. You will be redirected to commonspirit's official application portal hosted on icims where you can submit your application directly.
When was the Patient Relations Specialist job at commonspirit posted?
This Patient Relations Specialist position at commonspirit was posted on Aug 6, 2026. Apply as soon as possible — early applications are often reviewed first.
Patient Relations Specialist
commonspirit
You'll be redirected to commonspirit's official application page on icims.