Patient Financial Advocate
Firstsource
Patient Financial Advocate
thedacare· ThedaCare, Inc.
About this role
Why ThedaCare?
Living A Life Inspired!
Our new vision at ThedaCare is bold, ambitious, and ignited by a shared passion to provide outstanding care. We are inspired to reinvent health care by becoming a proactive partner in health, enriching the lives of all and creating value in everything we do. Each of us are called to take action in delivering higher standards of care, lower costs and a healthier future for our patients, our families, our communities and our world.
At ThedaCare, our team members are empowered to be the catalyst of change through our values of compassion, excellence, leadership, innovation, and agility. A career means much more than excellent compensation and benefits. Our team members are supported by continued opportunities for learning and development, accessible and transparent leadership, and a commitment to work/life balance. If you’re interested in joining a health care system that is changing the face of care and well-being in our community, we encourage you to explore a future with ThedaCare.
Benefits, with a whole-person approach to wellness –
- Lifestyle Engagement
- e.g. health coaches, relaxation rooms, health focused apps (Wonder, Ripple), mental health support
- Access & Affordability
- e.g. minimal or zero copays, team member cost sharing premiums, daycare
Summary :
The Patient Financial Advocate advocates for financial assistance for patient treatments and medications by providing access to drug assistance programs. Reviews orders and checks for authorization of insurance payments. Ensures appropriate medical necessity of treatments as it pertains to insurance payment. Works collaboratively with the patient, the clinical treatment team, and various departments to establish a financial plan of action that minimizes the financial liability incurred by patients while facilitating the patient’s timely access to care.Job Description:
Schedule:
Day Shift, No Weekends, No Holidays
Located in Appleton
KEY ACCOUNTABILITIES:
Uses knowledge of current payor requirements, medical necessity, and medical coding to request authorization to determine if services are reimbursable. Reviews daily revenue sheets and makes corrections as needed.
Performs pre-authorizations for services per insurance requirements. Understands services provided while utilizing NCCN guidelines to ensure accurate and timely claim submission.
Ensures accurate documentation of verification of benefits and authorization of services. Ensures proper documentation for Medicare and bundling compliance to achieve accuracy of patient charges and correct reimbursement for services rendered.
Serves as subject matter expert to providers and others regarding documentation requirements for accurate charge capture.
Demonstrates ability to act with sensitivity to assist and inform patients about costs of services integrated with the patient’s insurance coverage and limits. Reviews patient financial/insurance considerations and collaborates with multiple providers, payors, and patient accounting as appropriate to effectively and efficiently obtain proper authorization for services.
Contacts and/or meets with patients to discuss pre-authorization outcomes, billing questions, denials, or concerns. Refers patients to patient accounting as appropriate.
Supports patients in obtaining foundation/grant money to aid in medication coverage or refers them to other financial support services when need is identified.
QUALIFICATIONS:
High School diploma or GED preferred
Must be 18 years of age
PHYSICAL DEMANDS:
Ability to move freely (standing, stooping, walking, bending, pushing, and pulling) and lift up to a maximum of twenty-five (25) pounds without assistance
Job classification is not exposed to blood borne pathogens (blood or bodily fluids) while performing job duties
WORK ENVIRONMENT:
Climate controlled office setting with daily movement throughout the campus
Interaction with department members and other healthcare providers
Frequent sitting with movement throughout office space
Use of computers throughout the work day
Frequent use of keyboard with repetitive motion of hands, wrists, and fingers
Scheduled Weekly Hours:
40Scheduled FTE:
1Location:
ThedaCare Regional Cancer Center - Appleton,WisconsinOvertime Exempt:
NoWorker Shift Details:
DaysFrequently Asked Questions
Is the salary disclosed for the Patient Financial Advocate position at thedacare?
The salary for this Patient Financial Advocate role at thedacare is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Patient Financial Advocate position at thedacare located?
This Patient Financial Advocate role at thedacare is based in ThedaCare Regional Cancer Center. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Patient Financial Advocate role at thedacare full-time or part-time?
This is listed as a Full time position. It is posted as a Patient Financial Advocate role in the ThedaCare, Inc. department at thedacare.
Which team or department does the Patient Financial Advocate at thedacare belong to?
This Patient Financial Advocate position is part of the ThedaCare, Inc. department at thedacare. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Patient Financial Advocate position at thedacare?
Click the "Apply Now" button on this page. You will be redirected to thedacare's official application portal hosted on workday where you can submit your application directly.
When was the Patient Financial Advocate job at thedacare posted?
This Patient Financial Advocate position at thedacare was posted on Sep 4, 2026. Apply as soon as possible — early applications are often reviewed first.
Patient Financial Advocate
thedacare
You'll be redirected to thedacare's official application page on Workday.