Patient Care Representative (Floater) (Various shifts)

At Gladstone Psychiatry and Wellness, we are committed to providing exceptional mental health care through innovative approaches. We specialize in working with adults and adolescents, offering both traditional psychiatric care and cutting-edge therapy. We are dedicated to supporting our patients' mental health journey, using compassionate, evidence-based treatments.

Position Overview:

Gladstone Psychiatry and Wellness is seeking a dedicated Patient Care Representative for our Bethesda location. This role is essential in ensuring that our patients have a positive and professional experience from the moment they enter our facility. The ideal candidate will be enthusiastic about patient care and customer service, with the ability to multitask effectively in a fast-paced office environment. As a Patient Care Representative, you will engage with patients in person, over the phone, and via email, ensuring that all interactions are handled with care and professionalism. Your primary responsibilities will include greeting patients and guests in a courteous manner, verifying insurance and demographic information, and collecting payments. You will also be responsible for updating patient information in our systems, advising patients of any outstanding balances, and collaborating with clinicians to ensure seamless patient care. Additionally, you will manage front desk operations, ensuring that they are open and available on time for both patients and providers. In this role, you will schedule follow-up appointments, send out appointment reminders, and complete all required workflows daily. You will also need to maintain multiple spreadsheets and workflows, collect and distribute mail and packages, and notify patients and clinicians of any service delays. Your ability to multitask and maintain a high level of customer service will be crucial to your success in this position.

Responsibilities:

• The ideal candidate will be enthusiastic about patient care and customer service, with the ability to multitask effectively in a fast-paced office environment
• As a Patient Care Representative, you will engage with patients in person, over the phone, and via email, ensuring that all interactions are handled with care and professionalism
• Your primary responsibilities will include greeting patients and guests in a courteous manner, verifying insurance and demographic information, and collecting payments
• You will also be responsible for updating patient information in our systems, advising patients of any outstanding balances, and collaborating with clinicians to ensure seamless patient care
• Additionally, you will manage front desk operations, ensuring that they are open and available on time for both patients and providers
• In this role, you will schedule follow-up appointments, send out appointment reminders, and complete all required workflows daily
• You will also need to maintain multiple spreadsheets and workflows, collect and notify patients and clinicians of any service delays
• Your ability to multitask and maintain a high level of customer service will be crucial to your success in this position
• Ensure front desk operations are open and available on time for patients and providers
• Greet all patients and guests in a courteous and welcoming manner
• Ensure proper verification of insurance and demographic information
• Collect both co-pay and/or self-pay balances
• Collaborate with clinicians of the practice
• Ensure documentation is entered and maintained in the EMR
• Schedule follow-up appointments
• Send out appointment reminders
• Complete all required workflows daily
• Collaborate with the Revenue departments
• Notify patients and clinicians of service delays
• Maintain multiple spreadsheets and workflows
• Perform other duties as assigned

Requirements:

• High school diploma, certificate, or equivalent
• Minimum 1 year of face-to-face customer service experience
• Proven track record of customer satisfaction
• Working knowledge of Microsoft Suite and related products
• Knowledge and understanding of the use of Electronic Medical Records systems
• Flexibility in handling various tasks
• Must be available during 7:30 AM - 6 PM Monday through Friday

  Why Join Us?

• Opportunity to work in a dynamic, innovative mental health practice
• Be part of a team that is transforming patient care with cutting-edge treatments
• Supportive, patient-focused work environment
• Competitive compensation and benefits

If you are dedicated to helping others and passionate about the potential of patient care, we would love to hear from you!