Patient Care Coordinator
highbarhealth· Administrative Staff
About this role
Highbar Physical Therapy is Hiring!
Help us revolutionize the Physical Therapy industry! Highbar is a leading outpatient physical therapy practice experiencing significant growth with locations across New England. We’ve evolved our name to reflect the standard of care we’ve always provided and demonstrate how we are different.
We bring together the science of musculoskeletal health with the art of individualized care, consistently delivering life-changing outcomes for our patients.
Join us as a Patient Care Coordinator!
The Patient Care Coordinator (PCC) is an integral part of the clinical team – they lead the way in creating excellent patient experiences and drive administrative excellence inside the clinic. The PCC greets patients, schedules appointments, collects co-pays, accurately relays insurance benefit information, and provides authorization details to patients. The PCC performs tasks to relieve clinical staff of administrative and clerical duties.
What You'll Do:
- Retrieves daily messages from the answering machine, updating appropriate schedules to reflect changes.
- Greets and directs patients, vendors and visitors of the clinic.
- Ensures new patients complete appropriate paperwork. Once completed, organizes and adds to patient chart for first appointment.
- Answers multiple line telephone system, obtaining demographic and insurance information from new patients scheduled for an initial evaluation.
- Collects co-payments from patients, clearly documenting payment transactions on a written receipt.
- Responsible for patient appointments and cancellations. Reviews therapist schedules to effectively fill openings through medical records system. Documents pertinent conversations for future reference.
- Assists therapists with faxing patient information to medical offices as requested.
- Maintains a general understanding of insurances, including how to read benefit eligibility.
- Explains benefit details to patients including authorization requirements, copays, and deductibles.
- Initiates appropriate collection activity in accordance with company policies and procedures.
- Negotiates payment terms with customers in accordance with established guidelines to minimize collection agency potential.
- Regularly reviews essential reporting and dashboards to ensure all tasks are completed in a timely manner.
Qualifications:
- High school diploma or general education degree (GED)
- Two to three years of related experience and/or training
- Associate degree in healthcare administration or a related field of study preferred
Compensation Package:
- Starting at $18/hour, with compensation adjusted based on experience, skills, and role alignment
- We also offer a comprehensive benefits package including Medical, Dental & Vision; 401(k); voluntary disability and life insurance options; Fitness & Wellness program; paid holidays and paid time off; flexible work hours; community volunteer opportunities, and more.
Take the next step in your career with Highbar Physical Therapy – Apply today!
More About Us:
We develop leading-edge physical therapists who practice at the top of their license, acting as primary care providers for musculoskeletal disorders, and challenging themselves and their patients to reach new goals.
Highbar is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, gender, gender identity, sexual orientation, disability, age, or veteran status.
Frequently Asked Questions
What is the salary for the Patient Care Coordinator role at highbarhealth?
The listed salary for this Patient Care Coordinator position at highbarhealth is USD 18+. This is an Full Time Hourly role.
Where is the Patient Care Coordinator position at highbarhealth located?
This Patient Care Coordinator role at highbarhealth is based in Pawtucket, RI. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Patient Care Coordinator role at highbarhealth full-time or part-time?
This is listed as a Full Time Hourly position. It is posted as a Patient Care Coordinator role in the Administrative Staff department at highbarhealth.
Which team or department does the Patient Care Coordinator at highbarhealth belong to?
This Patient Care Coordinator position is part of the Administrative Staff department at highbarhealth. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Patient Care Coordinator position at highbarhealth?
Click the "Apply Now" button on this page. You will be redirected to highbarhealth's official application portal hosted on lever where you can submit your application directly.
When was the Patient Care Coordinator job at highbarhealth posted?
This Patient Care Coordinator position at highbarhealth was posted on Sep 18, 2026. Apply as soon as possible — early applications are often reviewed first.
Patient Care Coordinator
highbarhealth · 💰 USD 18+
You'll be redirected to highbarhealth's official application page on Lever.