Patient Care Coordinator

Join the Trusted Results Therapy Group Team

At Trusted Results Therapy Group (TRTG), we believe great care starts with great people. We are a growing, clinician-led behavioral health organization committed to making high-quality mental health services accessible to individuals and families across South Carolina.

What makes TRTG different is our people and our purpose. We have built a collaborative, supportive environment where team members are encouraged to grow professionally, bring new ideas forward, and make a meaningful impact in the communities we serve.

As a CARF-accredited organization, we are committed to high standards of care while continuing to expand the services and resources available to our clients. Our team includes professionals across therapy, psychiatry, psychological testing, rehabilitative behavioral health services, school-based services, nursing, administration, operations, and leadership — all working together toward one mission: helping people achieve trusted results.

Why Join TRTG?

When you join TRTG, you become part of an organization that values:

• Meaningful work that directly impacts individuals, families, and communities
• A collaborative, team-centered culture
• Professional growth, training, and leadership development
• Opportunities to grow as the organization continues to expand
• Innovation and new ideas from every level of the organization
• A commitment to accessibility and reducing barriers to mental healthcare
• High standards for quality, ethics, and client care
• A workplace built around our core values of Trust, Results, Accessibility, and Community
  
  

We are looking for people who want more than just a job. We want team members who care about the work, care about the people around them, and want to be part of an organization making a lasting difference in mental healthcare across South Carolina.

If that sounds like you, we would love to learn more about you.

Position Summary

The Patient Care Coordinator manages the administrative intake journey for patients from initial paperwork through their first appointment and beyond, ensuring documentation is complete, and internal referrals and new appointments are scheduled or rescheduled as needed. This role serves as the primary liaison between internal referring providers, patients, and the clinical team throughout the intake process, managing a rolling queue across all active patients simultaneously. 

Manage Atlas Pipelines

• Intake Paperwork
• Internal Referrals
• Reschedule
• Psychological Testing
• Referral Needed

Intake Documentation

• Follow up on outstanding intake forms and confirm all documents are complete 48 hours before every appointment
• Enter intake into Notenetic EHR

Scheduling & Rescheduling

• Reschedule initial appointments that were cancelled or no-showed
• Schedule internal referrals
• Once Psychological Testing paperwork has been obtained, schedule an appointment

Follow-Up & Discharge

• Manage a 3-attempt follow-up queue for all pipelines
• Discharge patients after 3 failed contact attempts

Pre-Appointment Verification & Handoff

• Obtain prior authorization (PA) / referral when required for insurance company payment
• Notify the referral coordinator team once obtained and documentation uploaded into Atlas  

Required Qualifications

• 1+ year of experience in a healthcare administrative or patient services role
• Strong organizational skills — managing large, rolling task queues
• Excellent written and verbal patient communication
• Proficiency with electronic health record platforms and document management
• HIPAA knowledge and compliance awareness

Preferred Qualifications

• Experience in a behavioral health or mental health practice setting
• Familiarity with intake processes across multiple service types
• Experience with prior authorization and follow-up workflows

Remote Worker 

• This position is open only to candidates who reside in South Carolina, Texas, Illinois, Colorado, or North Carolina. We are unable to consider applicants located outside these states at this time.