Patient Accounts Associate

Overview

CentraState Healthcare System, headquartered in Freehold, New Jersey, is a leading nonprofit healthcare provider dedicated to serving the community. Its comprehensive network includes CentraState Medical Center, a community-focused hospital, along with an ambulatory campus, two senior living facilities, three free-standing community health pavilions, and a charitable foundation. As the third-largest employer in Monmouth County, CentraState has earned repeated recognition as a Great Place to Work-Certified™ company, reinforcing its reputation as an exceptional workplace. 

CentraState has an employment opportunity available for a Patient Accounts Associate to support the Patient Financial Services department. This role performs clerical duties related to the billing and collection of patient accounts.

Responsibilities

• Submits bills electronically or manually promptly and following proper procedure.
• Makes correct adjustments to bills per established procedure and contract.
• Sends 2nd requests or performs telephone follow-up for payment to insurance companies as appropriate.
• Sends bills to secondary insurance when appropriate.
• Accurately bills patient for deductibles, co-pays and self-pay.
• Documents all tasks per established procedure.
• Keeps accurate records of payments received and credits to correct patients account.
• Sends adjusted bills with balance due to responsible payor or patient/resident as appropriate, following established procedure.
• Verifies, batches and posts checks received, following established procedure.
• Researches checks received with incomplete information and maintains accurate records of unapplied checks.
• Maintains records of returned checks and redeposit's following established procedure.
• Balances cash drawer at the end of shift.
• Ensures appropriate documentation is received for petty cash requests.
• Investigates and responds to patient billing questions received by mail, phone, or in person in a timely manner.
• Provides accurate information to patients and/or family members in response to questions or complaints.
• Documents all patient communications in computer following established procedure.
• Makes corrections to accounts when appropriate.
• Maintains accurate records and filing system.
• Securely stores patient valuables and maintains related records.

Qualifications

• High school diploma or equivalent required.
• One year clerical experience and knowledge of Word and Excel required.
• Previous experience in medical financial setting with ICD9 and CPT coding preferred.
• Knowledge of medical terminology.
• Strong customer service skills.

About Us

CentraState Healthcare System, in partnership with Atlantic Health System, is a fully accredited, not-for-profit, community-based health system dedicated to providing comprehensive health services in central New Jersey. Beyond offering a wide range of advanced diagnostic and treatment options, CentraState is committed to being a valuable health partner, focusing on disease prevention, promoting healthy behaviors, and helping individuals of all ages live well.

Located in Freehold, CentraState includes a 284-bed acute-care hospital, a dynamic health and wellness campus, two award-winning senior living communities, a charitable foundation, and convenient satellite health pavilions. These pavilions offer primary care, specialty physician practices, and access to outpatient services such as lab work and physical therapy.

CentraState is proud to be among the less than two percent of hospitals nationwide to earn Magnet® designation for nursing excellence five times. Additionally, it has been recognized as a Great Place to Work-Certified™ Company by Great Place to Work® for four consecutive years.

Joining CentraState means becoming part of a pioneering healthcare facility committed to high-quality, patient-focused care. We invite you to make a difference in our community and advance your career with us. We support our employees with work/life balance initiatives, tuition assistance, career advancement opportunities, and more.

Discover why our employees love their jobs and being part of the CentraState family!

CentraState Health System offers a competitive and comprehensive Total Rewards package that supports the health, financial security, and well-being of all team members.

What We Offer:

• Medical, Dental, Vision, Prescription Coverage (30 hours per week or above for full-time and part-time team members)
• Life & AD&D Insurance
• Long-Term Disability (with options to supplement)
• 403(b) Retirement Plan with employer match
• 401(a) Retirement Plan with employer contribution
• PTO
• Tuition Reimbursement
• Well-Being Rewards
• Employee Assistance Program (EAP)
• Fertility Coverage, Healthy Pregnancy Program
• Flexible Spending & Commuter Accounts
• Pet, Home & Auto, Identity Theft and Legal Insurance
• Growth Opportunity and Workforce Development Initiatives
• Continuing Education / Onsite Training
• A warm, welcoming company culture based upon mutual respect and a collaborative goal of providing excellent patient care
• Concierge Services with Work & Family Benefits
• Magnet recognized healthcare facility

Compensation Range: $18.00 - $28.80 per hour

The compensation above reflects the established range from CentraState Healthcare System (CSHS) for this position at the time the job was posted. CSHS considers many factors to determine compensation, including education, experience, skills, licenses, certification, and training.  As such, team member compensation may fall outside this range. 

Additionally, the compensation range reflects base salary and does not include extra shift rates or incentives tied to quality, productivity, etc., as applicable.

The benefits outlined also reflect CSHS’ policy at the time of posting.  Benefits as are made available to other similarly situated team members of CSHS, although participation is at all times in accordance with and subject to the eligibility and other provisions of such plans and programs. CSHS may modify its benefits plans or programs at any time.

CSHS is proud to comply with all pay equity and pay transparency laws.