EDD QC Analyst
guidehouse
Patient Account Supervisor - Special Self Pay Team
guidehouse· US104 Guidehouse Managed Services LLC
About this role
Job Family:
Customer Service General
Travel Required:
Clearance Required:
This role is 100% onsite - Monday through Friday. Candidates must live within 90 miles of the office in Birmingham, Alabama.
What You Will Do:
The Patient Account Supervisor -Special Self-Pay Team is responsible for overseeing the daily operations of mail processing and patient account support functions within the revenue cycle department. This position leads a team responsible for incoming mail distribution, patient billing inquiries, account resolution, document management, and customer service activities. The Supervisor ensures operational efficiency, regulatory compliance, quality standards, and exceptional service to patients while supporting hospital and managed services operations.
What You Will Need:
- Supervise, coach, and support staff responsible for mail processing, patient account services, and related administrative functions.
- Monitor daily workflows to ensure timely receipt, processing, distribution, and resolution of mail and patient account activities.
- Establish work priorities, assign responsibilities, and adjust staffing resources to meet operational demands.
- Develop and implement process improvements to increase efficiency, quality, and customer satisfaction.
- Monitor departmental productivity and performance metrics and provide regular feedback to team members.
- Oversee patient account support activities, including billing inquiries, account investigations, payment arrangements, and account maintenance
- Serve as an escalation resource for complex patient concerns, account disputes, and service recovery situations
- Provide monthly staff performance reviews
- Build and manage staff performance improvement plans.
- Provide at-the-elbow support to all Special Self-Pay team members
What You Will Need:
- Bachelor's Degree OR High School Diploma/GED AND 5+ Years of relevant experience in Patient Relations, Patient Access, Medical Billing, Collections or Customer Service
- 5+ Years of relevant work experience in Medical Billing, Patient Access, Patient Relations, Collections, Accounts Receivable or a related healthcare support role
- Minimum of 2+ of years of people management experience (Scheduling/Performance Reviews/Training or Coaching)
What Would Be Nice To Have:
- Bachelor's Degree
- Prior experience working in a hospital, physician office, or healthcare revenue cycle environment
- Familiarity with patient account systems, electronic health records, or billing software
- EPIC
- Strong verbal and written communication skills with the ability to explain account information clearly and professionally.
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What We Offer:
Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.
Benefits include:
Medical, Rx, Dental & Vision Insurance
Personal and Family Sick Time & Company Paid Holidays
Position may be eligible for a discretionary variable incentive bonus
Parental Leave
401(k) Retirement Plan
Basic Life & Supplemental Life
Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts
Short-Term & Long-Term Disability
Tuition Reimbursement, Personal Development & Learning Opportunities
Skills Development & Certifications
Employee Referral Program
Corporate Sponsored Events & Community Outreach
Emergency Back-Up Childcare Program
About Guidehouse
Guidehouse is an Equal Opportunity Employer–Protected Veterans, Individuals with Disabilities or any other basis protected by law, ordinance, or regulation.
Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco.
If you have visited our website for information about employment opportunities, or to apply for a position, and you require an accommodation, please contact Guidehouse Recruiting at 1-571-633-1711 or via email at RecruitingAccommodation@guidehouse.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation.
All communication regarding recruitment for a Guidehouse position will be sent from Guidehouse email domains including @guidehouse.com or guidehouse@myworkday.com. Correspondence received by an applicant from any other domain should be considered unauthorized and will not be honored by Guidehouse. Note that Guidehouse will never charge a fee or require a money transfer at any stage of the recruitment process and does not collect fees from educational institutions for participation in a recruitment event. Never provide your banking information to a third party purporting to need that information to proceed in the hiring process.
If any person or organization demands money related to a job opportunity with Guidehouse, please report the matter to Guidehouse’s Ethics Hotline. If you want to check the validity of correspondence you have received, please contact recruiting@guidehouse.com. Guidehouse is not responsible for losses incurred (monetary or otherwise) from an applicant’s dealings with unauthorized third parties.
Guidehouse does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Guidehouse and Guidehouse will not be obligated to pay a placement fee.
Frequently Asked Questions
Is the salary disclosed for the Patient Account Supervisor - Special Self Pay Team position at guidehouse?
The salary for this Patient Account Supervisor - Special Self Pay Team role at guidehouse is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Patient Account Supervisor - Special Self Pay Team position at guidehouse located?
This Patient Account Supervisor - Special Self Pay Team role at guidehouse is based in US - AL, Birmingham. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Patient Account Supervisor - Special Self Pay Team role at guidehouse full-time or part-time?
This is listed as a Full time position. It is posted as a Patient Account Supervisor - Special Self Pay Team role in the US104 Guidehouse Managed Services LLC department at guidehouse.
Which team or department does the Patient Account Supervisor - Special Self Pay Team at guidehouse belong to?
This Patient Account Supervisor - Special Self Pay Team position is part of the US104 Guidehouse Managed Services LLC department at guidehouse. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Patient Account Supervisor - Special Self Pay Team position at guidehouse?
Click the "Apply Now" button on this page. You will be redirected to guidehouse's official application portal hosted on workday where you can submit your application directly.
When was the Patient Account Supervisor - Special Self Pay Team job at guidehouse posted?
This Patient Account Supervisor - Special Self Pay Team position at guidehouse was posted on Sep 16, 2026. Apply as soon as possible — early applications are often reviewed first.
Patient Account Supervisor - Special Self Pay Team
guidehouse
You'll be redirected to guidehouse's official application page on Workday.