Patient Access Supervisor
ensemblehp
Patient Access Supervisor
massgeneralbrigham· 1550 Martha's Vineyard Hospital, Inc.
About this role
Site: Martha's Vineyard Hospital, Inc.
Responsible for overseeing the day-to-day operations of the patient access department, including managing a team of patient access representatives, ensuring accurate patient records, and promoting a positive patient experience.
Does this position require Patient Care? No
Essential Functions
Supervise and train patient access staff, including scheduling of patient access representatives and support staff.
-Ensure accurate and timely patient registration, including demographic and insurance information.
-Ensure compliance with all relevant healthcare regulations, such as HIPAA and Medicare.
-Manage the workflow of the patient access department to ensure that all tasks are completed efficiently.
-Continuously improve processes and procedures to enhance the patient experience.
-Collaborate with other departments, such as billing and insurance, to ensure a seamless patient experience.
-Resolve customer complaints and concerns in a professional and timely manner.
-Prepare and analyze performance reports to assess department performance and identify areas for improvement.Education
Associate's Degree Healthcare Administration required or Associate's Degree Related Field of Study required
Can this role accept experience in lieu of a degree?
Yes
Licenses and Credentials
Experience
experience in a healthcare setting, with a focus on patient access and registration 3-5 years required supervisory experience 1-2 years preferred
Knowledge, Skills and Abilities
- Strong leadership and communication skills.
- Knowledge of healthcare regulations and patient privacy laws.
- Ability to analyze data and make informed decisions.
- Ability to work well under pressure and manage multiple tasks simultaneously.
- Strong customer service orientation and commitment to providing excellent patient care.OnsiteOne Hospital Road40RegularRotating (United States of America)1550 Martha's Vineyard Hospital, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.
Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.
Job Summary
SummaryResponsible for overseeing the day-to-day operations of the patient access department, including managing a team of patient access representatives, ensuring accurate patient records, and promoting a positive patient experience.
Does this position require Patient Care? No
Essential Functions
Supervise and train patient access staff, including scheduling of patient access representatives and support staff.
-Ensure accurate and timely patient registration, including demographic and insurance information.
-Ensure compliance with all relevant healthcare regulations, such as HIPAA and Medicare.
-Manage the workflow of the patient access department to ensure that all tasks are completed efficiently.
-Continuously improve processes and procedures to enhance the patient experience.
-Collaborate with other departments, such as billing and insurance, to ensure a seamless patient experience.
-Resolve customer complaints and concerns in a professional and timely manner.
-Prepare and analyze performance reports to assess department performance and identify areas for improvement.
Qualifications
Additional Job Details (if applicable)
Remote Type
Work Location
Scheduled Weekly Hours
Employee Type
Work Shift
Pay Range
$79,560.00 - $115,720.80/Annual
Grade
7
EEO Statement:
Mass General Brigham Competency Framework
At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.
Frequently Asked Questions
What is the salary for the Patient Access Supervisor role at massgeneralbrigham?
The listed salary for this Patient Access Supervisor position at massgeneralbrigham is USD 80K–116K. This is an Full time role.
Where is the Patient Access Supervisor position at massgeneralbrigham located?
This Patient Access Supervisor role at massgeneralbrigham is based in Oak Bluffs-MA. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Patient Access Supervisor role at massgeneralbrigham full-time or part-time?
This is listed as a Full time position. It is posted as a Patient Access Supervisor role in the 1550 Martha's Vineyard Hospital, Inc. department at massgeneralbrigham.
Which team or department does the Patient Access Supervisor at massgeneralbrigham belong to?
This Patient Access Supervisor position is part of the 1550 Martha's Vineyard Hospital, Inc. department at massgeneralbrigham. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Patient Access Supervisor position at massgeneralbrigham?
Click the "Apply Now" button on this page. You will be redirected to massgeneralbrigham's official application portal hosted on workday where you can submit your application directly.
When was the Patient Access Supervisor job at massgeneralbrigham posted?
This Patient Access Supervisor position at massgeneralbrigham was posted on Sep 11, 2026. Apply as soon as possible — early applications are often reviewed first.
Patient Access Supervisor
massgeneralbrigham · 💰 USD 80K–116K
You'll be redirected to massgeneralbrigham's official application page on Workday.