Patient Access Representative II - (General Surgery)

wth· 599 West Tennessee Medical Group,  Inc
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📍 569 Skyline MOBFull time
Full time599 West Tennessee Medical Group,  Inc

About this role

Category:

Admin Support

City:

Jackson

State:

Tennessee

Shift:

10 - Day (United States of America)

Job Description Summary:

This position will function as a subject matter expert for the department and will help coach and mentor less experienced staff on all aspects of Patient Access Services and the Revenue Cycle. This position is responsible for completing the financial clearance process within PAS and creating the first impression of WTH’s services to patients and families and other external customers. Responsible for obtaining, coordination, and directing information from patients, physician offices, hospital departments, and clinics in order to schedule patient appointments. PAS reps may also be responsible for scheduling patients.

ESSENTIAL JOB FUNCTIONS:

  • Ensures that proper insurance payer plan choice and billing address are assigned in the automated patient accounting system.
  • Financial Clearance - Contacts payers to verify insurance eligibility.
  • Refers to the designated area if medical necessity fails or if referrals /authorizations are denied.
  • Pre-Service/ Point of Service Collection - Interprets third-party payer policies to establish patient financial liabilities and work with patients so they understand their patient financial responsibilities.
  • Collect co-payments, co-insurance, and deductibles according to pre-service/ point of service collections policies and procedures.
  • Communication & Miscellaneous - Advises next-level leader of possible postponement or deferrals of any elective/non-emergent admission which has not been approved prior to service date.
  •  Maintains accurate files for pre-processing information as required.
  •  Demonstrates excellent communication skills and the ability to work with all levels of staff to resolve urgent issues in a prompt and professional manner.
  •  Investigates, resolves, and documents patient problems and contact medical staff, nursing staff, ancillary departments, and administration as necessary.
  • Assists with cross training function in areas within Patient Access Services.
  • Performs related responsibilities as required or directed.

JOB SPECIFICATIONS:

EDUCATION:

  • High School Graduate, or equivalent  

LICENSURE, REGISTRATION, CERTIFICATION:

  • N/A  

EXPERIENCE:

  • 2-3 years of health care or related experience required  

KNOWLEDGE, SKILLS, AND ABILITIES:

  • Demonstrate proficiency and ability performing the following functions: Financial Clearance, Financial Counseling, Scheduling, Registration, ED Registration, and Patient Access.
  • Understanding of healthcare business and finance principles with special emphasis on hospital and physician access services.
  • Demonstrated knowledge of healthcare management, registration, billing, and collection processes for government, grant, and non-government funding sources.
  • Demonstrated detailed working knowledge of Patient Access procedures and healthcare reimbursement to include familiarity with various payer mixes.
  • Comfort with data entry within Revenue Cycle software, patient management systems and Windows-based applications preferred.
  • Strong experience with patient accounting systems and knowledge of word processing and spreadsheet applications.
  • Strong interpersonal skills and the ability to work through a variety of issues in a diplomatic fashion required.

NONDISCRIMINATION NOTICE STATEMENT

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, ethnicity, disability, religion, national origin, gender, gender identity, gender expression, marital status, sexual orientation, age, protected veteran status, or any other characteristic protected by law.

Frequently Asked Questions

Is the salary disclosed for the Patient Access Representative II - (General Surgery) position at wth?
The salary for this Patient Access Representative II - (General Surgery) role at wth is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Patient Access Representative II - (General Surgery) position at wth located?
This Patient Access Representative II - (General Surgery) role at wth is based in 569 Skyline MOB. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Patient Access Representative II - (General Surgery) role at wth full-time or part-time?
This is listed as a Full time position. It is posted as a Patient Access Representative II - (General Surgery) role in the 599 West Tennessee Medical Group,  Inc department at wth.
Which team or department does the Patient Access Representative II - (General Surgery) at wth belong to?
This Patient Access Representative II - (General Surgery) position is part of the 599 West Tennessee Medical Group,  Inc department at wth. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Patient Access Representative II - (General Surgery) position at wth?
Click the "Apply Now" button on this page. You will be redirected to wth's official application portal hosted on workday where you can submit your application directly.
When was the Patient Access Representative II - (General Surgery) job at wth posted?
This Patient Access Representative II - (General Surgery) position at wth was posted on Aug 14, 2026. Apply as soon as possible — early applications are often reviewed first.
Patient Access Representative II - (General Surgery)
wth
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