Patient Access Representative

Nature and Scope

RHC Patient Access Representative provides customer-service coverage in the front office of Plumas Rural Health Centers and the offices of Greenville and assumes the responsibility for successful financial outcomes of all patient services. Under the general supervision of the Patient Access Supervisor, this position performs imperative duties, including but not limited to registration, insurance verification, telephone coverage, data entry, documentation, and point-of-service collections, while maintaining patient relations, customer satisfaction, and Plumas District Hospital’s financial solvency.

Location

We are located 1065 Bucks Lake Rd Quincy, CA 95971

Compensation

Compensation for Benefited, Full-Time Pay Scale

• Base Rate: $20.82–$26.57 per hour (or annually $43,305.60 - $55,270.14
• Starting pay is determined using our non-clinical pay scales, which feature 6 steps recognizing up to 6 years of relevant experience.
• Eligible employees may also receive shift differential and holiday pay.

Job Status / Shift Information

• Full-time, benefited
• Monday-Friday, 8:00 am to 5:00 pm.

Qualifications

Prefered Experience:

• Two (2) years experience in health care environment. 
• At least one (1) to three (3) years of customer service.

Knowledge, Skills, and Abilities:

• Data entry and the ability to type a minimum of 25 words per minute Microsoft Excel/Word and good mathematical, reading and writing skills.
• Superb customer service, teamwork, and conflict resolution skills.
• Excellent written and oral communication skills.
• Must be able to work with minimal supervision.
•  Efficient time management skills and ability to multi-task.
• Strong understanding and comfort level with computer systems. 

Responsibilities

• Promptly fields and/or directs incoming calls, responds to patient and/or staff inquiries, and initiates patient triage, when necessary
• Completely and accurately documents all patient interactions (phone calls, etc) in the patient’s electronic medical record, including caller’s name, patient’s name if different from caller, call back phone number and a brief message explaining the reason for the call.
• Ensures all registration and admission forms are ready for patients to complete upon arrival for service.
• Practices proficient customer-service skills by greeting and treating all patients and staff with respect and discretion.
• Gathers and verifies all appropriate, confidential health and financial information from patients while using various computer software tools, to assure payment for all authorized services.

Benefits / Perks

Benefits for Eligible Employees

The following benefits are available to eligible full-time and part-time employees following applicable waiting periods:

• Comprehensive medical, prescription drug, dental, and vision plans
• PDH Employee Discount Program, which waives applicable deductibles and coinsurance for eligible services received at Plumas District Hospital
• Generous paid time off (PTO) accrual
• Paid leave for continuing education, bereavement, and jury duty
• Employer-sponsored retirement plans featuring:
• A 3% employer contribution
• An employer match of 50% of employee contributions, up to the plan maximum
• $20,000 in employer-paid life insurance
• Voluntary benefit options, including additional life insurance, long-term disability insurance for full-time employees, and identity theft protection
• Potential loan-forgiveness opportunities for eligible healthcare professionals
• Educational and career-development support, including Certified Medical Assistant training, an LVN-to-RN step-up program, and tuition reimbursement

On average, employer-provided benefits add approximately 40% to the value of an employee’s total compensation package.

Perks Available to Employees

• Paid sick leave, with five days awarded annually based on the employee’s anticipated work schedule
• Available to benefit-eligible employees and non-benefited employees scheduled to work at least 30 shifts during the calendar year
• An inclusive, supportive, and connected work environment
• Discounted rates at the PDH Child Care Center
• Competitive compensation
• The opportunity for all employees to contribute to an employer-sponsored retirement plan
• Discounted CareFlight/AirMedCare Network memberships
• Shift differentials for eligible shifts and PDH-observed holidays

Why Plumas District Hospital

Work in a setting with rugged canyons, crystal clear lakes, grassy meadows, trout-filled streams, fresh pine forests, and brilliant star-filled skies. This is your chance to provide compassionate care with exceptional customer service at Plumas District Hospital. With a diverse population with people from all walks of life, PDH team members provide the residents of Quincy and the surrounding area with essential health care services that are vital to this small mountain community. PDH is located in Quincy, California which is the largest community in Plumas County and has a population of 5,000 residents. Quincy is nestled against the Western slope of the Sierra Nevada mountain range and tucked in at the edge of the lush American Valley. Chico, California is 80 miles west and Reno, Nevada is 80 miles east of Quincy. Join a medical team that puts community first. Click this link https://www.pdh.org/ to learn more about PDH providers, services, and surrounding community today!

Contact Information

Recruiter Name/Email:

Nicholas Clawson

Department Phone:

530-283-7169