Patient Access Representative

Where You’ll Work

At CHI Health Mercy Corning, our mission has been to nurture and enhance the quality of life for residents of Adams and Taylor counties in Iowa. Whether it's providing emergency care to a child, detecting a disease early enough to save a patient's life, or restoring a senior citizen's mobility and independence after an injury or fall, CHI Health Mercy Corning provides comprehensive care in familiar surroundings. Our physicians and mid-level practitioners work with a full complement of advanced technology to bring quality care to you. Our medical staff offers a wide range of medical specialities, from primary care to oncology.

Job Summary and Responsibilities

As our Patient Access Representative, you will be a vital front-line professional, expertly managing patient registration and admission workflows across diverse access points such as the Emergency Department and main registration. This role is crucial for maintaining seamless patient experiences and operational efficiency, leveraging strong organizational skills to coordinate medical records, schedule appointments, and address insurance verification needs. You will be a key player in revenue cycle management, ensuring accurate data capture and compliance with healthcare regulations, ultimately contributing to exceptional patient care and fiscal integrity.

Every day, you will engage directly with patients, providing high-quality, patient-centered service by gathering and verifying demographic and insurance information, and clearly communicating financial responsibilities. You'll utilize multiple systems for scheduling, documentation, and inquiry resolution, meticulously identifying and escalating discrepancies to maintain workflow integrity. Your responsibilities will also include supporting daily access operations, collaborating with the healthcare team to optimize workflows, and upholding privacy standards, making each interaction a testament to our commitment to patient satisfaction and operational excellence.

To be successful in this role, you will need a strong background in patient access, preferably with at least one year of relevant healthcare experience, along with a high school diploma or GED. You should possess comprehensive knowledge of patient registration procedures, health insurance payers, and real-time eligibility verification, coupled with basic computer and administrative skills, including Microsoft Word, Excel, and data entry. Your ability to communicate effectively, analyze data, and meticulously manage tasks will be paramount in ensuring accurate and compliant patient access processes within our dynamic healthcare environment.

Job Requirements

Required

• High School Graduate , upon hire or
• High School GED, upon hire and
• 1 year relevant experience in healthcare, patient access setting is preferred, along with knowledge of the following: patient registration procedures and documentation, knowledge of health insurance payers, and real-time insurance eligibility verifications.