Patient Access Advocate, Emergency Department, PRN, Various Shifts/Hours

Job Summary :

Serves the needs of patients, associates, and third party payers through the accurate, effective, and efficient completion of Patient Access and Revenue Cycle tasks.

Will be working in various positions, including Operator, ED Registration, and greeting.

Job Description

Essential Responsibilities: 

1.  Welcome all patients and visitors with a smile and provide a positive first impression

2. Abide by organizational and HIPAA guidelines, privacy practices, patient confidentiality and patient rights – Must maintain high regard for confidentiality
3. Process pre-registration or registration for all patient types without creating duplicate medical record numbers or duplicate account numbers including:

• Scan insurance card(s)
• Read and interpret insurance responses
• Obtain appropriate signature on forms
• Direct/transport the patient to the appropriate department or unit
• Refer self-pay patients to navigator to convert patient to Medicaid or Health Exchange
• Provides estimates to patients upon request
• Collect patient copays according to guidelines
• Perform other general administrative tasks as requested by supervisors

PBX Operator Responsibilities, in addition to other duties, may:

• Operates switchboard and handles announcements over public address system.
• Handles emergency code situations, including overhead paging, in-house paging and contacting the proper authorities.
• Responsible for forwarding mail to discharged patients.
• Receives, records and relays messages for doctors participating in the Physicians' answering service. Contacts other physicians (not connected with the service) as needed by hospital personnel. Utilizes Diagnotes on-call system appropriately by logging all documentation in Notes. Maintaining "special instructions" including coverage changes, clearing "special instructions" when appropriate. Maintaining on-call schedules.
• Notifies supervisor of all changes and/or problems that should be entered into Diagnotes on-call system, operators phone book, code guidelines, etc.
• Relays/posts information in all appropriate places.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the associate for this job. Duties, responsibilities and activities may change at any time with or without notice. 

Education and Experience Required: 

• High school diploma or equivalent preferred.
• 1 – 3 years of customer service, administrative and/or data entry experience required
• 1 – 3 years of experience in a healthcare environment preferred
• Experience with database software applications desired

Specific vocational preparation includes occupationally significant vocational training or preferred on-the-job computer and switchboard experience.  Medical terminology and healthcare business office experience would be helpful.

Work Shift :

Varied Shifts (United States of America)

Scheduled Weekly Hours :

0