Passenger Processing & Biometric Systems Engineer
About this role
Subject-matter expert and Level-3 support for the passenger-processing and biometric systems — common-use (CUTE) check-in and gates, self bag-drop and self-boarding, kiosks, flight-information displays and biometric Fast Pass. Owns the deep technical health of the system, resolves what Level-2 cannot, and drives out root causes. Key responsibilities Provide advanced diagnostics at system, application and infrastructure level for the system. Carry out root-cause analysis for major and recurring incidents and own the permanent fix. Open and manage OEM back-to-back support cases under the same ticket and SLA clock. Own configuration, firmware and software maintenance and coordinate manufacturer releases and upgrades. Own the preventive-maintenance procedures and predictive monitoring for the system. Maintain the design documents, SOPs and knowledge base; mentor and sign off Level-2 competence. Provide technical assessment to the Change Advisory Board for changes to the system. Support peak-period device performance in close coordination with the TOC; manage hot-swap of readers, printers, scanners and gate components. Requirements Qualifications & certifications Manufacturer training/certification on SITA / NEC / IDEMIA / Thales passenger-processing and biometric products; common-use (CUTE) experience. ITIL Foundation. Experience: 5 or more years hands-on with the specific system in a comparable environment. Competencies Deep product knowledge. Diagnostic and root-cause skill. OEM liaison. Documentation and mentoring. Key performance indicators Advanced-incident resolution within SLA. RCA delivered within timeline. Repeat-incident reduction. Certification currency. Working conditions & compliance: Holds a valid MOI airport security pass. Compliance with MATAR HSE and cyber policies; use of the Enterprise Time & Attendance System (ETAS); use of MATAR-authorised devices only.
Frequently Asked Questions
Is the salary disclosed for the Passenger Processing & Biometric Systems Engineer position at madre-me?
The salary for this Passenger Processing & Biometric Systems Engineer role at madre-me is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Passenger Processing & Biometric Systems Engineer position at madre-me located?
This Passenger Processing & Biometric Systems Engineer role at madre-me is based in Doha, Ad Dawhah, Qatar. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Passenger Processing & Biometric Systems Engineer role at madre-me full-time or part-time?
This is listed as a Full time position. It is posted as a Passenger Processing & Biometric Systems Engineer role at madre-me.
How do I apply for the Passenger Processing & Biometric Systems Engineer position at madre-me?
Click the "Apply Now" button on this page. You will be redirected to madre-me's official application portal hosted on zohorecruit where you can submit your application directly.
When was the Passenger Processing & Biometric Systems Engineer job at madre-me posted?
This Passenger Processing & Biometric Systems Engineer position at madre-me was posted on Sep 5, 2026. Apply as soon as possible — early applications are often reviewed first.
Passenger Processing & Biometric Systems Engineer
madre-me
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