Parts & Service Training Manager

At Sandvik, we are committed to teamwork and believe in the power of developing ideas and solutions together. We leverage our shared passion, diversity, open-mindedness, and cooperative spirit to shape the future of our industry and, with it, the path of your career. Now we are looking for someone with a passion for their trade and a strong focus on customer satisfaction to take this role forward.

We are seeking a Training Manager based in UB Head Office:

JOB PURPOSE:

To lead, standardize, and integrate all technical training activities across Parts & Service Mongolia by establishing a centralized training function. The role is accountable for rapid workforce capability development, organization-wide skills gap identification, and ensuring sustainable technical competence aligned with business growth, operational requirements, and Sandvik standards.

MAIN RESPONSIBILITES:

• Promote and enforce a Zero Harm culture across all training environments.
• Ensure all training (classroom and practical) complies with Sandvik EHS policies and ISO standards.
• Integrate safety as a core component of all technical training programs.
• Ensure safe training facilities, tools, and practices across UB and onsite operations.
• Develop and implement a centralized training strategy aligned with Parts & Service business objectives.
• Establish a single reporting line for all training activities across Mongolia.
• Standardize training frameworks, methodologies, and competency models.
• Define and implement training governance, reporting structures, and KPIs.
• Lead structured organization-wide skills gap assessments across all roles (technical, supervisory, specialist).
• Build and maintain a competency matrix per role, equipment type, and service line.
• Identify critical capability gaps impacting performance, safety, and reliability.
• Develop targeted action plans to close gaps in short-, medium-, and long-term horizons.
• Oversee the design and rollout of technical training programs (basic → advanced levels) across all Sandvik equipment.
• Ensure structured onboarding training pathways for new hires.
• Balance classroom, workshop, and hands-on field-based training.
• Ensure consistency and quality of delivery across UB and site teams.
• Lead and coordinate:
• UB-based training center activities
• Site-based/on-the-job training teams
• Develop and manage:
• Annual training plans
• Training calendars
• Resource allocation (trainers, equipment, materials)
• Ensure efficient and cost-effective delivery of training programs.
• Establish KPIs to measure:
• Training effectiveness
• Competency improvement
• Impact on equipment reliability (MTBF, performance trends)
• Implement assessment frameworks (pre/post training evaluations).
• Gather feedback from stakeholders and continuously improve programs.
• Support:
• Apprentice programs (including GIZ initiatives)
• Succession planning for technical roles
• Development of high-potential technical employees
• Build long-term capability pipeline for Mongolia operations.
• Lead, coach, and develop a team of training professionals across multiple locations.
• Drive accountability, consistency, and high training standards.
• Build a strong learning culture across the organization.

Your profile

• Bachelor’s degree in engineering, Technical Education, or related field.
• Trade qualifications with extensive underground mobile maintenance experience considered
• Training / assessor certification (advantageous)
• Minimum 5 experience in maintenance and technical training
• Strong experience with underground mobile mining equipment and OEM maintenance systems

Only shortlisted candidates will be contacted for interview