Parts Sales Executive - Sandown

About Us

Since the invention of the truck over 125 years ago, Daimler Truck AG has been a pioneer in the commercial vehicle sector and is today one of the world’s largest commercial vehicle manufacturers. Established in South Africa over 60 years ago, Daimler Truck Southern Africa Ltd together with its subsidiaries Daimler Truck Financial Services South Africa (Pty) Ltd and Sandown Motor Holdings (Pty) Ltd provides an optimal experience for our esteemed customers based on a comprehensive products and services portfolio. The Group’s success is based on its leading brands inclusive of Mercedes-Benz Trucks, Mercedes-Benz Buses, and FUSO Trucks in addition to offering parts and services for Freightliner and Western Star Trucks. Its product range is backed by its market-leading value-added services in Fleetboard, TruckStore, Truck Training, and Financial Services. With a Southern African footprint that includes South Africa, Namibia, Lesotho, Botswana, Eswatini, Malawi, Mozambique, Zimbabwe, and Zambia, the company is headquartered in Pretoria, the capital city of South Africa, and all its products are assembled locally in its East London production plant.

Job Overview 

As a Parts/Accessories salesperson, you advise all colleagues and customers on parts, accessories and collection articles. You are the competent contact person for the selection and ordering of parts, over both the workshop and the customer counter. You additionally advise and support customers and technicians in compiling individual parts packages and accessory articles offered as part of service and/or parts campaigns. Therefore, you work closely together with colleagues of the parts procurement to ensure that parts are available at all times. Your function is not merely limited to the selection of parts but also includes handing these out and presenting them attractively in the customer area. Furthermore, you support the parts marketing in the field service at large and fleet customers as well as during marketing activities in compliance to the Company's Integrity & Anti Bribery Codes, Conflict of Interest Policy & S.H.E. requirements and to perform delegated S.H.E. tasks and duties & to inform superior about deviations.

Key Duties and Responsibilities: 

• Provide professional advice to internal and external customers on parts, accessories, and related products.

• Assist customers and workshop technicians with the correct selection, ordering, and compilation of parts and accessory packages. 

• Process incoming orders, quotations, and customer requests accurately and timeously.

• Issue binding offers and customer orders including pricing, parts availability, delivery dates, and payment terms.

• Manage over the counter and workshop counter sales, including invoicing, packaging, and handover of parts.

• Monitor parts availability and coordinate with procurement and warehouse teams to ensure optimal stock levels.

• Capture, update, and maintain accurate customer and vehicle data on parts systems.

• Handle order changes, cancellations, and returns in line with company policies and take-back conditions. 

• Process warranty, goodwill, and customer complaint-related parts and documentation.

• Maintain attractive and accurate parts displays in the customer area.

• Support fleet owners and key customers through customer visits, follow-ups, and tailored parts solutions.

• Participate in customer acquisition, retention initiatives, and parts marketing campaigns. 

• Promote value-added services such as delivery services, special processing, and ordering systems. 

• Ensure compliance with theft-relevant parts guidelines, warranty procedures, and internal processes.

• Build and maintain long-term customer relationships through excellent service and communication.

• Minimum Grade 12.

• Valid driver's license.

Experience: 

• 1-2 years’ experience as a Sales Executive.

Special Knowledge:

• Technical and product knowledge of Mercedes Benz products and processes.

• Computer Literacy.

Other important Information:

Daimler Truck Southern Africa is proud to be an equal opportunity employer. All qualified applicants will be considered; however, the following will apply:

• Foreign nationals must qualify for a work visa/permit as per the provisions of the Immigration Act 13, 2002.

• Employment Equity Plan in terms of the Employment Equity Act, No 58, 1998. Code of good practice on the employment of people with disabilities. 

Our company places emphasis on reducing environmental footprint and contributing positively to society.

#YOUMAKEUS #MAKEYOURMOVE apply now and become part of us!