Participant Engagement Specialist

Established in 2020 through the merger of Auckland Clinical Studies (ACS) and Christchurch Clinical Studies Trust (CCST), NZCR is at the forefront of early-phase clinical research in New Zealand. With over 35 years of combined research excellence, we have successfully completed 750 trials involving 15,000 participants, showcasing our commitment to advancing medical research. Our physician-led, world-class research units in Auckland, Christchurch, Wellington, and Hamilton conduct complex studies in both healthy participants and patient populations. Partnering with global pharmaceutical and biotech companies, we deliver excellence in clinical research and explore potential new medicines. Recognising the pivotal role of study participants, NZCR prioritises their safety and comfort through detailed study information, expert clinical care, and comprehensive support services.

The Role

Full-Time, Permanent

You will serve as a positive first impression of the company and be the first point of contact for those wanting to participate in clinical studies. You will engage in the pre-screening phone call stage of a person’s participation journey and demonstrate a professional, customer-centric approach to recruit healthy volunteers to partake in clinical studies. 

You will be a part of the Participant Engagement Specialist (PES) team for our busy Auckland unit:

• Providing information to customer inquiries/expressions of interest for current clinical studies 
• Organise and liaise with interested customers via phone pre-screening to determine eligibility to undergo medical screening and then participation in a study
• Oversee bookings and appointments for participants from pre-screening to physical/medical screening     
• Maintain strict confidentiality of sensitive information
• Constructively reach target numbers as part of a high performing team

Skills and Experience

• Confident and professional phone manner for both inbound and outbound calling
• Basic administrative skills and time management
• Be excited by the challenge of meeting deadlines and targets
• Demonstrated experience in a sales or performance related role would be beneficial
• Have a high energy personality
• Excellent attention to detail and organisation
• Ability to create rapport and connect with people quickly 
• Must be comfortable asking personal questions pertaining to medical history, for example contraception
• Experience handling confidential and sensitive information

Additional Information:

When you join us, we offer a range of benefits that work for you, your lifestyle and your career development which include:

• Boost Employee Benefits Programme: currently offering seventy-seven benefits, such as gym memberships, discounts for Torpedo7 and more.
• Engage in a vibrant workplace within a rapidly expanding company, providing opportunities for continuous learning, personal growth, and success.

For more information about NZCR visit www.nzcr.co.nz.

If you are interested in this great opportunity and you are available, please click Apply for this job to submit your CV and cover letter.

To apply for this role, you MUST be a NZ resident with a valid work visa.

When you apply for this role, you are consenting to us sharing your information with our sister company, Optimal, where additional opportunities for career growth and development may arise.