Participant Coordinator (Customer Service)

CCAR is seeking an engaging and organized Participant Coordinator with a strong background in customer service. The Participant Coordinator will provide excellent customer service and coaching to all participants of CCAR hosted Training programs.

The ideal person will be enthusiastic, extremely well organized, and passionate about working closely with people in recovery. This is an in-office position in Hartford, CT. 

CCAR offers a highly attractive compensation package. Benefits offered include medical, dental, vision, life insurance, 401(k), generous paid time off, 14 paid holidays, and other fringe benefits. 

Hourly wage: $24-$26

A cover letter highlighting your interest and experience is required.

Key responsibilities:

•    Provide and assure participants receive excellent customer service from initial contact throughout their entire involvement with CCAR Training.    
•    Manage all steps necessary for participants to have an excellent experience within our CCAR Hosted offerings, including assistance with registration/enrollment in Protraxx, payment, workbook delivery, understanding of prework requirements, wrap up/certificate award, etc.  
•    Monitors enrollment, adding additional offerings when necessary.
•    Provide coaching to participants regarding the Recovery Coach Professional Designation, policies and procedures. 
•    Direct participants appropriately regarding next steps after a training (certificate process, certification board, etc). 
•    Utilize current platforms that support CCAR Training infrastructure, including databases and platforms such as: WordPress, Protraxx, Zoom, etc. 
•    Identify process improvements to increase efficiency and performance.
•    Review and disseminate information gathered from participant evaluations of CCAR hosted offerings and any other feedback received regarding the delivery of CCAR Training programs.
•    Administrative tasks include database maintenance, general office duties, collaboration with finance team, and customer service.
•    Help resolve and/or troubleshoot any customer concerns regarding training experiences.  
•    Serve as an ambassador for CCAR and CCAR Training programs in house and in the field.
•    Perform additional duties as required to support organizational needs and priorities.

Qualifications:

•    Experience in Customer Service, Administrative and/or related field.
•    Knowledge of CCAR Training Curriculum, online and in-person preferred, but not required.
•    Recovery Coach Professional (RCP) Designation preferred, but not required.
•    Ability to manage competing priorities in a fast-paced environment.  
•    Proven track record in outstanding customer service.  
•    Strong communication skills both written and verbal.
•    Excellent organizational skills with keen attention to detail and ability to prioritize.
•    Exceptional computer skills including knowledge of web-based platforms, social media, website software and database management.  
•    Strong customer service ethic.
•    Time management skills.
•    Ability to work independently and take initiative with varied and demanding tasks. 
•    Ability to troubleshoot and problem solve. 
•    Cultural competency and experience working with diverse populations.
•    Knowledge about addiction recovery a plus.
•    Prior Facilitation Experience preferred, but not required.  

How to apply:

The Participant Coordinator is a full-time in-office hourly non-exempt (35 hours/week) (in-person) position. A cover letter highlighting your interest and experience is required. Cover letters and resumes will be accepted until the position is filled. Submit cover letter and resume by clicking "apply" button or by fax 860-244-2228 or mail to CCAR, Attn: Human Resources, 75 Charter Oak Avenue Building 1 Suite 305, Hartford, CT 06106. 

Note: A cover letter is required. Resumes without cover letter will not be considered. EOE.