Part-Time Receptionist / Customer Care Assistant

About the role

We're seeking a friendly, organized, and customer-focused Part-Time Receptionist / Customer Care Assistant to be the welcoming first point of contact for our customers. This role is perfect for someone who thrives in a people-oriented environment, has exceptional communication skills, and enjoys being part of a collaborative team

Your schedule would be as follows:

• Saturdays: 8:45am-6pm or Sundays 10:45am-5pm
• Wednesdays: 3:45pm-7pm

What you'll do

Provide exceptional first impressions: Immediately greet every customer that comes through our door, exchange names, and create a welcoming atmosphere for all visitors

Manage communications: Answer and direct incoming phone calls professionally, respond to inquiries via email and Podium, and ensure all messages are properly relayed to the appropriate team members

Support the sales process: Oversee the sales rotation system (Up System), posting just-in-time updates to Slack and maintaining the in-showroom customer log.

Assist with customer intake: Gather essential information from customers about their project type, direct them to the appropriate area, and convey details to relevant sales team members

Provide measure support: Send text notifications via Podium for upcoming measures, verify addresses, and communicate with customers as needed

Process payments: Assist customers with payment processing using RFMS and notify appropriate sales team members once payments have been processed

Maintain reception area: Ensure the reception desk and surrounding area are clean, organized, and stocked with necessary supplies including water, printer paper, pens, and promotional materials

Perform administrative tasks: Complete data entry, scanning, document organization, and other misc. administrative duties as assigned

Assist with customer feedback: Support the customer care team by sending review reminders through Podium and helping collect customer feedback

Qualifications

Customer first mindset: Genuine interest in providing exceptional service and creating positive customer experiences, with a strong commitment to doing the right thing

Communication skills: Excellent verbal and written communication abilities with a friendly, professional demeanor

Organizational abilities: Strong attention to detail and ability to effectively prioritize multiple tasks in a busy environment

Problem-solving attitude: Proactive approach to identifying and resolving issues with empathy and efficiency

Technical aptitude: Comfortable with technology and ability to learn new systems quickly

Education: High school diploma or equivalent (Preferred)

About Home Carpet One

We're a third-generation family-owned flooring, kitchen, and bath retailer with a rich history in Chicago, dedicated to providing both our customers and employees with exceptional experiences. We are a fun, dynamic place to work and looking to grow our team! Our team is diverse personally and professionally, with people coming from many different professions (design, installation, strategy consulting, law).