Part-time Customer Service Representative
momsmeals· Customer Care
About this role
Mom’s Meals, the leading national provider of refrigerated home-delivered meals in the healthcare market, is looking for upbeat, people-first individuals to join our team as Part-time Customer Service Representatives. In this role, you’ll be one of the first friendly voices our customers connect with as they place meal orders. If you love helping people, enjoy talking with others, and are excited to learn and grow, this could be an awesome fit. We’re a mission-driven company doing meaningful work, and we’d love for you to be part of it.
The starting wage is $17.00/hour.
Standard work hours are Monday-Friday, 10:30am-2:30pm OR 1:30pm-5:30pm (20-29 hours/week).
This position requires 2 weeks of full-time onsite training, Monday-Friday from 9:00am-6:00pm.
This is an onsite position at 3210 SE Corporate Woods Drive, Ankeny IA 50021 and will start on Monday, October 26th.
Offer of employment is contingent upon successfully passing a pre-employment drug screen and background check, where permitted by law.
Position Responsibilities may include, but not limited to
- Handle inbound and outbound customer service calls with our clients placing their meal order
- Address questions, and provide exceptional customer service
- Input order information into the appropriate client order screen
- Document all conversations with client into client information database
- Ensure all assigned clients are contacted and have an order on file
- Contact case managers via telephone, email, and/or fax when a special situation arises regarding one of their clients
- Work quickly and efficiently without making the client feel rushed
Required Skills & Experience
- High school degree or GED
- 1 year of previous customer service experience
- Basic computer proficiency, including experience learning and using software in a work or school setting
- Clear oral communication skills
- Ability to deescalate situations and quickly resolve customer complaints
- Prior experience adhering to company policies and showing core values
Preferred Skills & Experience
- 1 year of previous call center experience
- Previous experience with auto dialer, multi-line phone system, and/or Customer Relationship Management (CRM) systems, Microsoft Outlook, Microsoft Teams
- Previous experience working with HIPAA policies and procedures
Physical Requirements
- Repetitive motions that include the wrists, hands and/or fingers
- Sedentary work that primarily involves sitting, remaining in a stationary position for prolonged periods
- Visual perception to perform job including peripheral vision, depth perception, and the ability to adjust focus
Our team members enjoy:
- Free Breakfast & Lunch
- Casual Dress Code
- Tiered growth path for promotion starting Day 1
- Eligible for Referral Bonuses starting Day 1
- Weekly paychecks
- 401k
Company Overview
Mom’s Meals is a home-delivered meal service providing fully prepared, refrigerated meal solutions direct to homes nationwide since 1999. We provide seniors, patients recovering post-discharge and those managing a chronic condition with tailored nutrition solutions to manage their specific needs. If you are passionate about the well-being of others and have a strong sense of community, Mom’s Meals could be the place for you! We are a family operated business looking for fun, compassionate, and friendly people who want to make a difference in the lives of others.
EEO
Mom’s Meals complies with all applicable federal and state non-discrimination laws. All qualified applicants shall receive consideration for employment without regards to race, religion, national origin, ancestry, color, gender, age, disability, sexual orientation or military status.
Frequently Asked Questions
Is the salary disclosed for the Part-time Customer Service Representative position at momsmeals?
The salary for this Part-time Customer Service Representative role at momsmeals is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Part-time Customer Service Representative position at momsmeals located?
This Part-time Customer Service Representative role at momsmeals is based in Ankeny, IA. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Part-time Customer Service Representative role at momsmeals full-time or part-time?
This is listed as a Part Time position. It is posted as a Part-time Customer Service Representative role in the Customer Care department at momsmeals.
Which team or department does the Part-time Customer Service Representative at momsmeals belong to?
This Part-time Customer Service Representative position is part of the Customer Care department at momsmeals. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Part-time Customer Service Representative position at momsmeals?
Click the "Apply Now" button on this page. You will be redirected to momsmeals's official application portal hosted on lever where you can submit your application directly.
When was the Part-time Customer Service Representative job at momsmeals posted?
This Part-time Customer Service Representative position at momsmeals was posted on Sep 17, 2026. Apply as soon as possible — early applications are often reviewed first.
Part-time Customer Service Representative
momsmeals
You'll be redirected to momsmeals's official application page on Lever.