Part Time Customer Experience Associate
buckmason· Ecommerce
About this role
Here at Buck Mason, we're committed to providing our customers with the an extraordinary shopping experience from start to finish. As a Customer Experience team member you will play a critical role in turning our customers into promoters while scaling and improving our daily operations. The ideal candidate is a driven, results-oriented, self-directed and strategic customer advocate. This person is obsessed with creating a unique interaction between each customer and the Buck Mason brand.
You’ll work closely with technology, product, retail, and online teams to implement, maintain and, most importantly, improve processes and systems that innovate the customer experience and e-commerce industry.
Responsibilities
- Serve as the first contact and on-call resource for all customers via phone, email and live chat
- Quickly and accurately problem solve for any customer deliveries, transactions and experience that don't go 100% as planned
- Understand our styles and technology inside and out in order to offer fit and style advice tailored to each customers needs
- Use Excel and Google Sheets to track and analyze data for routine problem orders
- Analyze appropriate metrics for measuring customer experience, engagement and satisfaction.
- Understand our shipping, fulfillment and returns procedures from start to finish to help process all customer orders as efficiently as possible.
- Partner with leadership team to create and execute new policies, procedures and client retention initiatives.
Qualifications
- Strong leadership, organizational, administrative and project management skills.
- A creative problem solver that looks for new solutions versus the status quo.
- Flexible and resilient, comfortable with ambiguity, adaptable to a fast changing environments.
- You're serious about your grammar. The difference between you're and your matters to you.
- Looking for passionate academics looking to grow with us.
- Ability to work on-site at our Los Angeles office.
What we offer
- Health, dental & vision Insurance
- Fitness & wellness benefits
- 401k retirement savings plan with Company matching
- Quarterly clothing allowance
Founded in 2013 by Sasha Koehn and Erik Allen Ford, Buck Mason makes simplified clothing for the modern man. At the heart of everything we do is the unclouded California ethos of quality, restraint, and integrity. We take iconic pieces and reconstruct them in hard-wearing fabrics, with timeless details, and the perfect fit. Our goal is to offer fashion that is less complicated, building pared-down essentials that live beyond a single season. With its corporate offices headquartered in Los Angeles, Buck Mason's retail footprint extends from sea to sea, through e-commerce and brick-and-mortar locations in Los Angeles, San Francisco, New York, Brooklyn, and more.
Frequently Asked Questions
What is the salary for the Part Time Customer Experience Associate role at buckmason?
The listed salary for this Part Time Customer Experience Associate position at buckmason is USD 20–24. This is an Part time role.
Where is the Part Time Customer Experience Associate position at buckmason located?
This Part Time Customer Experience Associate role at buckmason is based in Los Angeles, CA. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Part Time Customer Experience Associate role at buckmason full-time or part-time?
This is listed as a Part time position. It is posted as a Part Time Customer Experience Associate role in the Ecommerce department at buckmason.
Which team or department does the Part Time Customer Experience Associate at buckmason belong to?
This Part Time Customer Experience Associate position is part of the Ecommerce department at buckmason. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Part Time Customer Experience Associate position at buckmason?
Click the "Apply Now" button on this page. You will be redirected to buckmason's official application portal hosted on lever where you can submit your application directly.
When was the Part Time Customer Experience Associate job at buckmason posted?
This Part Time Customer Experience Associate position at buckmason was posted on Aug 14, 2026. Apply as soon as possible — early applications are often reviewed first.
Part Time Customer Experience Associate
buckmason · 💰 USD 20–24
You'll be redirected to buckmason's official application page on Lever.