PAMB | Manager, Key Account Management

Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.

The position is responsible for providing a wide range of complex and confidential administrative and secretarial support to the Director in managing day-to-day operations. In addition, the role drives cross-functional coordination and partnership with bank, ensuring processes are in place, and identifying synergies across projects and initiatives to facilitate effective collaboration. The role also involves managing internal stakeholders on strategic initiatives as well as business-as-usual (BAU) matters.

PRINCIPAL DUTIES & RESPONSIBILITIES:

1. Administration

• Provide administrative support to the Director, including calendar management, meeting coordination, and travel arrangements
• Manage departmental documentation, including stamping, filing systems, databases, and expense processing (e.g. purchase/payment requisitions)
• Coordinate with vendors (e.g. hotels, event organizers, ticketing agents) and source corporate gifts
• Ensure smooth office operations, including maintenance of equipment functionality
• Perform checker role for non-sales related staff claims
• Maintain proper sales documentation in compliance with audit requirements, including supporting audit preparation through timely compilation of relevant documents.

2. Meeting

• Plan, coordinate, and schedule the meeting, including alignment on agenda and attendees
• Prepare and consolidate the meeting deck/materials in advance
• Circulate meeting invitations, agenda, and materials within the agreed timeline
• Facilitate the meeting and manage time to ensure agenda coverage
• Capture discussion points, decisions, and action items
• Circulate meeting minutes and track follow‑up actions to closure

3. Sales Admin & Support

• Coordinate with the sales team and stakeholders on sales-related matters and initiatives
• Attend to sales-related queries from internal and external parties
• Manage sales operational support, including PD Sales support, form reviews, and sales materials (stock control, forecasting, distribution)
• Perform checker role for sales-related documents and claims

4. Provide other ad-hoc support as and when required

JOB SPECIFICATION:

a. Qualifications:

• Diploma or Degree with a proven track record.
• Prior bancassurance experience with a proven track record in life insurance sales management would be preferred.

b. Experience:

• Minimum 5 years of related experience in a similar capacity.

c. Knowledge:

• Strong analytical thinking with sound business and financial acumen; strategic and results‑oriented.
• Meticulous with the ability to work under pressure.
• Business planning and project management background would be an added advantage.
• Excellent communication, writing, research, presentation, interpersonal, and negotiation skills.

Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.