Packaged/SaaS Application Engineer

Project Role : Packaged/SaaS Application Engineer
Project Role Description : Configure and support packaged or SaaS applications to adapt features, manage releases, and ensure system stability. Use standard tools, APIs, and low-code platforms to align solutions with business needs while preserving compatibility and performance.
Must have skills : ServiceNow
Good to have skills : NA
Minimum 5 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary:
As a Custom Software Engineering Lead – Service Portal Senior Developer, a typical day involves providing technical leadership and hands-on expertise in designing, developing, customizing, and maintaining enterprise-grade Service Portal solutions on the ServiceNow platform. This role requires guiding teams through the complete lifecycle of portal design and implementation while ensuring solutions are scalable, secure, performant, maintainable, and aligned with business requirements.

Roles & Responsibilities:
- Expected to be an SME, collaborate and manage the team to perform.
-Lead the design, development, customization, and enhancement of Service Portal solutions on the ServiceNow platform.
- Responsible for team decisions.
- Engage with multiple teams and contribute on key decisions.
- Provide solutions to problems for their immediate team and across multiple teams.
- Lead efforts to identify process improvements and implement best practices within the team.
- Facilitate knowledge sharing and mentoring to support the growth of junior team members.
- Coordinate cross-functional communication to ensure alignment on project goals and deliverables.

Professional & Technical Skills:
- Must To Have Skills: Proficiency in ServiceNow, Strong experience as a Service Portal Senior Developer.
- Experience in configuring and customizing ServiceNow modules to meet business requirements.
- Strong understanding of ServiceNow platform architecture and integration capabilities.
- Ability to develop and maintain workflows, business rules, and client scripts within ServiceNow.
- Familiarity with APIs and low-code development environments to extend application functionality.
- Experience troubleshooting and resolving issues to maintain system stability and performance.

Additional Information:
- The candidate should have minimum 5 years of experience in ServiceNow.
- This position is based at our Hyderabad office.
- A 15 years full time education is required.

15 years full time education

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com 

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