Packaged/SaaS Application Engineer

Project Role : Packaged/SaaS Application Engineer
Project Role Description : Configure and support packaged or SaaS applications to adapt features, manage releases, and ensure system stability. Use standard tools, APIs, and low-code platforms to align solutions with business needs while preserving compatibility and performance.
Must have skills : ServiceNow Configuration Management Database (CMDB)
Good to have skills : ServiceNow ITOM Discovery
Minimum 3 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary:
As a Deployment Lead, a typical day involves orchestrating the detailed execution of a deployment strategy that encompasses planning, scheduling, budgeting, and resource allocation. This role requires close collaboration with various project teams to coordinate activities, manage dependencies, and maintain alignment across all deployment efforts. Monitoring progress and controlling the deployment plan are key daily tasks, ensuring that training sessions, pilot programs, and other critical milestones are effectively managed to achieve successful project outcomes.

Roles & Responsibilities:
- Expected to perform independently and become an SME.
- Required active participation/contribution in team discussions.
- Contribute in providing solutions to work related problems.
- Coordinate with cross-functional teams to ensure seamless deployment activities.
- Monitor deployment progress and adjust plans to address any challenges or risks.
- Facilitate knowledge sharing and training sessions to support deployment readiness.
- Assist junior team members in understanding deployment processes and best practices.

Professional & Technical Skills:
- Must To Have Skills: Proficiency in ServiceNow Configuration Management Database (CMDB), ServiceNow ITOM Discovery.
- Good To Have Skills: Experience with ServiceNow ITOM Discovery.
- Strong understanding of configuration management principles and database management.
- Ability to analyze and resolve complex deployment issues within ServiceNow environments.
- Experience in coordinating deployment activities across multiple teams and stakeholders.
- Familiarity with IT operations management and discovery tools to enhance deployment efficiency.

Additional Information:
- The candidate should have minimum 3 years of experience in ServiceNow Configuration Management Database (CMDB).
- This position is based at our Pune office.
- A 15 years full time education is required.

15 years full time education

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com 

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