P2P Growth Operations Manager (CIS/CEE)

Responsibilities

• Drive and manage P2P platform growth, including new and active users, liquidity, order success rates and disputes.
• Collaborate closely with product, risk, compliance, customer support, and local teams to maintain operational efficiency and controlled risk levels.
• Adequate understanding of the local market to independently navigate regulatory environments through cross team collaboration to ensure compliance and support expansion of fiat on/off-ramp capabilities.
• Monitor key indicators such as spread competitiveness, success rate, completion rate, cancellations, and fraud patterns.
• Analyze market trends, pricing dynamics, payment methods, and competitive landscape across markets.
• Identify operational bottlenecks and leverage data insights to propose and implement improvements in workflows, user experience, and channel performance.
• Manage merchant ecosystem development including onboarding, performance monitoring, incentive programs, and quality assurance.
• Coordinate operational workflows such as merchant vetting, transaction monitoring, quality reviews, and policy enforcement to uphold channel integrity.
• Monitor key performance indicators including liquidity balance, spread competitiveness, transaction success rates, cancellations, and fraud patterns.
• Provide actionable business insights to internal teams to inform strategy, product roadmap, and market expansion plans.
• Product mindset to collaborate effectively with product teams on feature enhancements and local rollouts.
• Partner with marketing and community teams to support regional campaigns, payment method adoption, and user education initiatives.
• Collaborate with customer support and dispute resolution teams to ensure timely and effective handling of user issues.

Requirements

• Bachelor’s degree in Business, Economics, Finance, Engineering, or a related field.
• 5+ years of experience in crypto exchanges, fintech, banking, or payment platforms.
• Strong understanding of fiat payment channels and on/off-ramp mechanisms across multiple markets.
• Strong understanding of crypto landscape, particularly across CIS, including major markets, regulations and user behaviors.
• Data-driven approach with the ability to analyze performance metrics and translate insights into actionable improvements.
• Ability to operate in a fast-paced, high-pressure environment with attention to detail and a sense of ownership.
• Fluency in Ukrainian or Russian language is needed for this position