Owner Services Project Manager for the Division of Tenant and Owner Resources

Company Description

Job Description

About The Agency:

The New York City Department of Housing Preservation Development (HPD) promotes quality and affordability in the city's housing, and diversity and strength in the city’s neighborhoods because every New Yorker deserves a safe, affordable place to live in a neighborhood they love.

- We maintain building and resident safety and health
- We create opportunities for New Yorkers through housing affordability
- We engage New Yorkers to build and sustain neighborhood strength and diversity.

Your Team:

At HPD, rent subsidy programs are administered by the Division of Tenant & Owner Resources (DTOR). HPD’s rental subsidies, including Section 8 or the Housing Choice Voucher (HCV) program, provide funding to eligible low-income families for rental assistance toward decent, safe, and affordable housing in a neighborhood of their choice. Families pay approximately 30% of their income toward rent, and the NYC Department of Housing Preservation and Development (HPD) pays the difference, directly to the owner. The unit must have a rent that is determined reasonable and affordable by HPD and must meet federal Housing Quality Standards (HQS) to be approved.

Your Impact:

The Project Manager will report to the Director of the unit. The unit has a team of Project Assistants that work on various projects that facilitate the delivery of rent subsidies across DTOR’s rent subsidy programs. The Project Manager will provide project management to support to the work of that team; tracking incoming projects, providing operational support and oversight for assignment distribution, workload coordination, and tracking of project completion. They will be responsible for ensuring that accurate information is relayed to participating property owners, tenants, the general public, elected officials and other governmental entities. They will also be responsible for coordinating as appropriate with other units within HAS and other Divisions within HPD. Additional responsibilities may include meeting with property owners, tenants, management firms, and related parties as needed to resolve issues; representing the Division at both internal and external meetings; managing special projects; tracking and responding to inquiries; and working with the Director to implement and maintain best practice operations.

The Project Manager will be responsible for the below functions:

- Track and analyze the progress on the daily workload and ongoing project workloads for the unit Maintain and prepare reports and statistical analyses relevant for unit operations, performance, compliance, projects, or other initiatives to communicate statuses to unit supervisors and managers.
- Serve as a representative of the unit in internal and external meetings and other communications with stakeholders.
- Assist with the creation, design, and implementation of reports in HPD’s Oracle Business Intelligence and other systems
- Review internal and federal policy changes with the Director and assist in training staff on any changes
- Propose, coordinate, and implement projects to maximize compliance and performance in the unit’s operations and portfolios under the oversight of the Director
- Draft and prepare notices, procedure documents, letters, meeting materials, and other correspondence
- Review and respond to inquiries from owners, HPD divisions, and other stakeholders
- Coordinate with HAS units and HPD divisions as needed, including for tenant transfers, case assignments, requests for reasonable accommodation, and special projects
- Coordinate with IT staff on any reporting requirements and database updates needed for any relevant projects and initiatives
- Assist with, coordinate, and/or lead other projects as needed

Preferred skills:

- Strong proficiency with Microsoft Excel and Access; business intelligence systems experience preferred
- Strong analytical and detail-oriented aptitude; a high degree of accuracy is required
- Excellent communication and organizational skills
- Proven ability to problem solve.
- Ability to transform complex regulations and information into simple procedures
- Must be able to work effectively with minimal supervision
- Ability to learn and adapt to change

COMMUNITY COORDINATOR - 56058

Qualifications

1. A baccalaureate degree from an accredited college and two years of experience in community work or community centered activities in an area related to the duties described above; or
2. High school graduation or equivalent and six years of experience in community work or community centered activities in an area related to the duties as described above; or
3. Education and/or experience which is equivalent to "1" or "2" above. However, all candidates must have at least one year of experience as described in "1" above.

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.