Overseas Contractor

Role-EUC Monitoring

Location Zagreb Croatia hybrid with significant remote work

Type-B2B

Reporting to Batch Management Manager Greece

Activities

Working as a member of the Batch management team supporting the CSEE operations performing duties to operate CMS Consoles File Transmission Servers File Transmission Applications

Ensuring job scheduling transmission processing and data processing for the CSEE batch flows

Reporting documentation and backup operations

Event management

System Monitoring ing procedures

Performing defined tasks per documented instructionsprocesses

Responding to incoming telephone calls email and concluding inquiries from internalexternal clients personnel

Making appropriate changes to the documentation as needed

Following security requirements set by corporate and global policies

Working effectively based on instructions manuals

Acting independently to manage and coordinate resolution of issues

Facilitating controlled changes to the environment to ensure accordance with corporate standards and procedures

Requirements and knowledge

Bachelor Degree in Information Technology andor Certifications or equivalent or 2 5 years of related technical experience

Excellent computer literacy

Very good command of English and Croatian language

Other skills

Ability to learn quickly and understand internal business processesfunctions and procedures

Ability to work on 247 rotation shifts

Good understanding of the key processes in the business and the business rules that impact the development andor implementation of information systems

Ability to work under medium supervision with management and technical groups within the functions they support

Good communication skills