Outlet Server - HRC Los Angeles

Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status.  To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits

Job Description:

HARD ROCK INTERNATIONAL JOB DESCRIPTION: SERVER

AUTHENTIC EXPERIENCES THAT ROCK

HARD ROCK INTERNATIONAL

LOCATION:

Hard Rock Cafe

POSITION TITLE:

Server

REPORTS TO:

Department Manager and/or General Manager

DIRECT REPORTS:

None

DATE CREATED:

FLSA STATUS:

Hourly - Overtime Non-Exempt

POSITION SUMMARY

The Server is responsible for taking the guests through the key phase of their Hard Rock experience. As a Hard Rock Cafe Server, you will be assuming the role of tour guide, communicator, decision-maker, entertainer, memorabilia curator and musician (at heart).

PRIMARY RESPONSIBILITIES

 Taking guests’ orders .

 Running food.

 Handling cash & other forms of payment.

 Making proficient sales transactions - using a point-of-sale system.

 Properly checks I.D.s – for guests who appear to be under 30 years old.

 Demonstrating responsible alcohol service.

 Demonstrating impeccable product knowledge.

 Suggestive selling - using proven techniques.

 Answering questions - accurately and politely.

 Satisfying any/all needs of the guests - regularly double checking back with guests throughout their experience.

 Maintaining a clean & organized station – including pre-bussing & table maintenance.

 Performing opening, closing & side duties – setting up/breaking down station, refilling condiments, cleaning ashtrays, etc.

 Demonstrating knowledge of all table/station numbers.

 Directing guests to areas & restrooms.

 Creating memorable experiences.

 Entertaining guests to create “Raving Fans.”

This job description reflects the position’s essential functions; it does not encompass all of the tasks that may be assigned.

REQUIREMENTS

EXPERIENCE, EDUCATION, AND CERTIFICATIONS

 High School diploma or GED equivalent.

 Follows all food safety & sanitation procedures. In some U.S. states, a food safety certification program is required to be completed before being able to serve food or alcohol, which may include a food handlers card (i.e., California law requires this).

HARD ROCK INTERNATIONAL JOB DESCRIPTION: SERVER

AUTHENTIC EXPERIENCES THAT ROCK

HARD ROCK INTERNATIONAL

SKILLS

 Remaining calm in a hectic, fast-paced atmosphere.

 Demonstrating a high level of organization, attention-to-detail and a sense-of-urgency.

 Displaying a positive and outwardly friendly attitude toward guests.

PHYSICAL DEMANDS

 Ability to move throughout the corporate office and cafes during visits (standing, walking, kneeling, bending) for extended periods of time.

 Ability to sit for extended periods of time.

 Ability to make repeating movements of the arms, hands, and wrists.

 Ability to express or exchange ideas verbally and perceive sound by ear.

 Manual dexterity, hand-eye coordination, and ability to work with hand above shoulders.

 Ability to occasionally, regularly, frequently move objects (lift, push, pull, balance, carry) up to 10 pounds.

 Ability to turn or twist body parts in a circular motion.

 Ability to tolerate exposure to heat, cold, chemicals, and loud/noisy environment.

 Ability to travel via auto or airplane for long periods of time.

ADDITIONAL REQUIREMENTS

 Must be at least 19 years old. In some U.S. states, a legal minimum age is required to serve food & alcohol (i.e., Nevada is 21 years old) – check with the person interviewing you to ensure you meet these requirements.

 Practicing all general safety standards.

 Maintaining a well-groomed appearance (“having a plan”).

 Following all uniform guidelines.

 Recycling products, where possible.

 Maintaining HRC’s 5 core Values and Mission Statement.

 Your Cafe may cross-train the Server and the Busser positions. This “Server Assistant” will become a rotated position for the Servers and only used during busy volume shifts. Please see the Busser job description.

Pay Range: