Outlet Server - Hard Rock Cafe

The Server is responsible for providing superior service to both the internal and external customer.  The Server is also responsible for serving food and beverages in accordance to company standards. 

Essential Duties & Responsibilities: 

• Provides superior customer service, positively effects interactions with external and internal customers and employees, and has the resiliency to deal with difficult customers in all types of business conditions and the ability to work harmoniously with coworkers. 

• Recognizes guests immediately with a friendly, courteous greeting and informs them of daily specials, soup of the day, etc. 

• Assists guests with menu and beverage selection, demonstrating salesmanship with complete menu and product knowledge. 

• Ensures guest satisfaction through food quality checks and responsiveness to guest complaints. 

• Maintains a well-groomed, neat, and clean appearance, carrying out duties with attention to sanitation and safety. 

• Anticipates, identifies, and provides for guest needs. 

• Performs inventories and other duties as assigned. 

• Performs tableside cooking, salad entrées, desserts and presents, opens and pours wines. 

• Ability to transport trays and/or plates throughout the restaurant, which may weigh up to 20 pounds, as well as serve food items and beverages. 

• Ability to review and comprehend all necessary documentation. 

• Ability to take orders, recite specials, and point specific items out on the menu to customers. 

• Ability to stand throughout an eight-hour shift. 

• Ability to effectively and efficiently move throughout the restaurant and the kitchen area. 

• Ability to communicate effectively with customers and all levels of employees. 

• Must be flexible to work varying shifts and time schedules as needed. 

• This position works in an environment that is subject to varying levels of smoke, crowds, and noise, the severity of which depends upon customer volume. 

• Machines and equipment used, but not limited to, include coffee machine, beverage dispenser, microwave, toaster, and Point-of Service System. 

• Performs other duties as assigned. 

QUALIFICATIONS 

• High School Diploma or GED 

• Familiarity with food, beverage, and wine service. 

• Knowledge of table service procedures and table etiquette. 

• Excellent customer service skills. 

• Must be able to obtain and maintain all appropriate licenses/certifications per Federal, State, and Gaming regulations. 

• These skills and abilities are typically acquired through two years’ table service experience. 

SKILLS 

• Strong leadership and interpersonal skills  

• Excellent interpersonal, oral and written communication skills. 

• Meticulous, organized and accurate 

• Extreme confidentiality. 

• Familiarity with a variety of computer systems and applications. 

• Be flexible to work varying shifts and time schedules as needed. 

• Communicate effectively with all levels of employees and guests. 

• Manage multiple details and tasks concurrently in a changing environment. 

• Able to work effectively in a team environment. 

• Analyze and think about how possible solutions impact on the entire operation. 

PHYSICAL DEMANDS 

• Ability to stand and sit for extended periods of time. 

• Ability to walk distances. 

• Ability to lift 30 to 40 lbs. 

• While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms, talk or hear; and taste or smell. Specific vision abilities required by this job include close, distance, color, and peripheral vision, depth perception and ability to adjust focus. 

• The Casino environment is hectic, fast-paced and often crowded and noisy. May be exposed to casino related environmental factors including, but not limited to excessive noise and constant exposure to general public.