Outlet Host/Hostess - Steakhouse

Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status.  To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits

Job Description:

Company: Hard Rock Ottawa Hotel & Casino 

Location: Ottawa, Ontario

Job Type: Part Time Permanent 

Is this a current vacancy? Yes, this is an existing open position. 

Compensation: CAD $ 19.33/hr.

License Requirements: Criminal Background Check

OVERVIEW:

The Host/Hostess serves as the first point of contact for guests dining in the restaurant and plays a key role in creating a welcoming and memorable guest experience. Working within a fast-paced casino environment, the Host/Hostess greets guests, manages reservations and waitlists, coordinates seating arrangements, and ensures efficient guest flow throughout service periods. This position requires exceptional customer service skills, strong communication abilities, and the capacity to remain professional and organized while interacting with a diverse clientele.

RESPONSIBILITIES:

• Manage reservation system to retain guest preferences, pre-assigning seating when necessary 
• Welcome and acknowledge each guest with a smile, eye contact, and a friendly verbal greeting, using the guest’s name when possible 
• Escort guests to the tables and assist in seating at tables, present menus and extend pleasantries 
• Offer a cordial farewell to every guest, thanking them for dining and inviting them back 
• Communicates constantly with management and service staff to ensure efficient operations 
• Always maintain positive relations with guests 
• Maintain complete knowledge of scheduled daily activities, in-house groups, daily house count, table/ seat/station numbers, proper table set-ups, room capacity, hours of operation, price range and dress code 
• Answer restaurant telephone courteously and efficiently 
• Speak to guests’ and co-workers using clear, appropriate and professional language 
• Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible 
• Engage guests in conversation regarding their stay, property services, and area attractions/offerings 
• Move and arrange tables, chairs, and settings and organize seating for groups with special needs with minimal amount of disturbance to other guests. 
• Maintain cleanliness of work areas throughout the shift 
• Notify management of maintenance repair issues 
• Performs all other job-related duties as requested. 
• Lives the Brand 

EXPIERENCE, EDUCATION, QUALIFICATIONS:

• High School Diploma or equivalent required. Some demonstrated guest service experience/training required or an equivalent combination of education and/or experience.  
• Ability to work flexible schedules, including nights, weekends and holidays as required.  
• Must be able to communicate effectively with guests in English, specific to position duties and responsibilities.  

PHYSICAL DEMANDS:

• Ability to stand and sit for extended periods of time.
• Ability to walk distances.
• The employee must frequently lift/push/pull and/or move up to 50 pounds.

WORKING CONDITIONS:

Duties and responsibilities are typically performed in a highly regulated and controlled environment, but there will be times where you will need to be on the Casino Floor to complete job functions as outlined or pass through this area. On the Casino Floor, you may be exposed to casino-related environmental factors including, but not limited to, excessive noise.

CLOSING:

Hard Rock International is an equal opportunity employer. We live our motto LOVE ALL – SERVE ALL, and strive to foster an inclusive workplace culture for every team member. We are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. Please contact Human Resources at hrnotify@hrcottawa.com if you require accommodation at any time throughout the hire process.

We thank all candidates for their interest, however, only those being considered for an interview will be contacted.