Outbound / Inbound Customer Care Expert

Discover why SALT is an exceptional company to be a part of. Joining SALT means becoming a member of a rapidly expanding organization that prioritizes a balanced and healthy home and work life, embraces an attitude of excellence, and, above all, treats its team like family. As Austin, TX's most trusted expert in Home Services, SALT excels in delivering a white glove service to customers requiring expert services and repairs. If you appreciate collaborating with high-performing, motivated, and passionate individuals within a supportive environment, then SALT is the ideal workplace for you!

Our Mission: To Serve Our Community and Team Members With Love and Integrity.

ABOUT THE POSITION:

Join an industry-leading team at SALT Service Co and become a valuable member and an industry leader where innovation, expertise, and a dedication to excellence converge. With a well-established presence in the residential services sector, we are committed to delivering top-tier solutions to our clients. SALT Service Co. is an expanding organization dedicated to delivering efficient and effective solutions to its clientele.

The Customer Care Expert (CCE) is dedicated to fostering lasting relationships by providing exceptional experiences for customers. Successful CCEs exhibit a sincere interest in how SALT services can fulfill customers' home needs and adeptly present options to ensure a seamless and convenient experience.

RESPONSIBILITIES:

• Customer-Centric Approach: Prioritize customers and their needs in all interactions. Establish and earn customers' trust through attentive and personalized service.
• Inbound Customer Service: Manage a substantial volume of inbound customer service calls efficiently and courteously. Handle overflow appointment requests with precision.
• On-Call Support: Be available for on-call duties as required.
• Issue Resolution: Effectively address and resolve customers' concerns. Demonstrate strong character and values in every customer interaction.
• Team Collaboration: Work collaboratively and efficiently with the team to ensure a unified customer care approach.
• Performance Metrics: Meet or exceed consistent metric expectations.

QUALIFICATIONS:

• High school diploma or equivalent; additional education or training in customer service is a plus.
• Age Requirement: Minimum age of eligibility: 18 years or older.
• Teachability: Willingness to learn and embrace continuous learning opportunities.
• Communication Skills: Professional and amiable phone presence.
• Problem-Solving: Strong problem-solving capabilities.
• Experience: Previous Customer Care experience is preferred.
• Screening: Successful completion of drug screening and background check.
• Adaptability: Ability to follow/utilize the playbook when handling different topics/conversations.
• Previous Home Service Customer Service experience required

SCHEDULE:

• Availability to work Monday - Sunday 8:00am - 8:00pm (Saturday and Sunday will be remote once training is complete)

SALARY:

• Competitive salary ranging from $39,520 to $50,000 based on experience and knowledge.

BENEFITS:

• Competitive compensation and opportunities for performance-based incentives.
• Structured training programs and mentorship.
• Health insurance, dental coverage, life insurance, and retirement savings options.
• Paid holidays and vacation time.
• Family & friends discount.
• Gift card giveaways, company-sponsored trips (performance based).
• Opportunities for career advancement within the company.
• A positive and inclusive work culture that values your contribution.
• Open-door policy.
• Family owned & operated.

We are enthusiastic about the prospect of having a skilled and dedicated Customer Care Expert join our team, contributing to the ongoing success and growth of SALT.

The SALT Family!