Origination Specialist

Company Description

A positive attitude is the key component to both the Rehab Associates Way and the Family Code.  The Rehab Associates Way is how we work with those outside of the organization and the Family Code is how we work with each other.   

Perks:

• Competitive compensation
• Excellent benefits package including 401k, health, dental, and generous paid time off
• Multiple opportunities for professional development, specialization, and leadership
• Employee discount plans
• Employee Assistance Program (EAP)
• Investment from a company that wants you to succeed and thrive

Job Description

This position is to serve as the first point of contact  for all incoming referrals, including calls from patients and referral sources.  They will handle this initial contact with grace and swiftness using a smiling phone voice.  They must be well versed in all services provided by Rehab Associates clinics, historical trends in insurances, direct access regulations, local referral sources, the Rehab Associates registration process, FOTO, and the Rehab Associates website.  Maintain the privacy of patients both within the clinic and outside of work, following HIPAA guidelines.

Qualifications

• High school graduate or equivalent
• Excellent in-person and phone customer service
• Close attention to detail
• Great time management and organizational skills 
• Team player attitude and energetic with a focus on excellent customer service

Additional Information

About Rehab Associates of Central Virginia:

Rehab Associates of Central Virginia is an outpatient physical therapy clinic focusing on putting our patients' needs first. Our physical therapists have advanced degrees in specialty orthopedic care from head to toe. From musculoskeletal headaches to lower back pain to heel pain syndrome, we can help our patients' pain issues and return them to regular activity. Rehab Associates has 16 physical therapy clinics throughout Central Virginia.

At Rehab Associates of Central Virginia, we are dedicated to working with one another as a team across our sub-specialty practices, and with our physician partners, to:

• Improve the quality of life of every patient we treat.
• Deliver comprehensive, specialized physical therapy treatment in a caring and convenient manner to everyone we serve.
• Utilize our expertise to educate and inform our patients, making them more self-reliant in managing their health and well-being.
• Provide a caring and rewarding work environment for our employees to enhance their personal and professional lives.
• Become every patient and physician's trusted choice in expert physical therapy care for every rehabilitation need.