Order Management & Warranty Specialist

abb· INCRC ABB Global Industries and Services Private Limited
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📍 Bangalore, Karnataka, IndiaFull time

About this role

At ABB, we help industries run leaner and cleaner—and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.

This Position reports to:

Procurement and Customer Service Manager


 

Your role and responsibilities :

In this role, you will have the opportunity to be responsible for accurately recording customer purchase orders in the order management system. Each day, you will ensure timely cross-functional issue resolution, including order cleaning for both manual and electronic orders. You will also showcase your expertise by utilizing the necessary tools and adhering to Service Level Agreements.

The work model for the role is LI#hybrid

This role is contributing to the MODP & MOHP /Motion in Bangalore. Main stakeholders are ABB Motion Australia and will report to Procurement & Customer Service Manager.

You will be mainly accountable for:

  • Ensuring proactive communication with customers and internal functions to guarantee customer satisfaction by providing relevant information.
  • Ensures the resolution of customer issues, including order, technical, and payment-related issues, by coordinating with Sales, Operations, Supply Chain Management, and other internal and/or external teams.
  • Manages post-sales and customer claims management in SFDC and addresses the warranty issues to the factories.
  • Provides appropriate solution(s) for customer requests and coordinates with related teams to ensure complete handling of requests, including order changes, order completion, expediting requests, credit management, tracking and communication aspects, account block and suspension, etc.
  • Liaising with customers in case of inexecutable request dates or quantities to ensure on-time delivery aligned with customer needs.
  • Collecting and archiving documentation related to orders and recording assumptions and decisions made during the process, in the systems, within your area of responsibility.

Qualifications for the role :

  • Years of experience in same role about 2 - 5 yrs
  • Possess an enhanced knowledge of SAP MM or Salesforce is value added advantage
  • Any Degree with Proven experience of Order Entry / Order Management Specialist / Warranty Specialist
  • You are at ease communicating in English & strong in email drafting


Building a cleaner, smarter future takes all kinds of minds: the curious, the courageous, and the creative. We welcome people from all backgrounds and experiences.

Ready to make an impact? Apply today or visit www.abb.com to learn more about the impact of our solutions across the globe.

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ABB never asks for payment from job applicants. All genuine job offers follow a formal application and interview process.

View current job openings and apply at: https://careers.abb/global/en/home

For more information, read our full fraud warning notice at: https://global.abb/group/en/careers/how-to-apply/fraud-warning

Frequently Asked Questions

Is the salary disclosed for the Order Management & Warranty Specialist position at abb?
The salary for this Order Management & Warranty Specialist role at abb is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Order Management & Warranty Specialist position at abb located?
This Order Management & Warranty Specialist role at abb is based in Bangalore, Karnataka, India. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Order Management & Warranty Specialist role at abb full-time or part-time?
This is listed as a Full time position. It is posted as a Order Management & Warranty Specialist role in the INCRC ABB Global Industries and Services Private Limited department at abb.
Which team or department does the Order Management & Warranty Specialist at abb belong to?
This Order Management & Warranty Specialist position is part of the INCRC ABB Global Industries and Services Private Limited department at abb. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Order Management & Warranty Specialist position at abb?
Click the "Apply Now" button on this page. You will be redirected to abb's official application portal hosted on workday where you can submit your application directly.
When was the Order Management & Warranty Specialist job at abb posted?
This Order Management & Warranty Specialist position at abb was posted on Sep 16, 2026. Apply as soon as possible — early applications are often reviewed first.
Order Management & Warranty Specialist
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