Order Management Specialist

Job Title

Job Description

Order Management Specialist

Responsible for managing the end-to-end sales order process, ensuring accurate order execution, timely delivery, proactive issue resolution, and seamless coordination across stakeholders to maintain efficient order fulfillment and customer satisfaction.

Your role:

• Coordinate and oversee manual and automated sales orders across multiple channels, including returns, ensuring end-to-end visibility and successful order fulfillment.
• Resolve non-standard order flows and exceptions by identifying root causes and implementing timely solutions to improve operational efficiency and customer service.
• Monitor order activity, receipts, and status updates while providing accurate and transparent information to stakeholders to support business decisions.
• Manage the full administrative lifecycle of sales orders, from order intake through recognition, ensuring accurate processing, record integrity, and operational continuity.
• Collaborate proactively with cross-functional teams to resolve issues, process returns, credits, debits, and free-of-charge transactions, while preventing escalations and maintaining efficient order management operations.

You're the right fit if:

• You have a High School Diploma, Vocational Education, or Bachelor’s degree in Business Administration, Supply Chain, Operations, or a related field.
• Posses +2 years of experience in Order Management, Logistics, Process Improvement, Business Administration, or similar areas with Vocational Education; no prior experience required with a Bachelor’s degree, but preferably having understanding in Supply Chain Management, Order Management or similar fields.
• Demonstrated problem-solving, troubleshooting, business acumen, and data analysis skills to support operational efficiency and informed decision-making.
• May be required to work overtime and/or during Panamanian holidays, based on business &/or departmental needs.
• Capable of communicating effectively using the English language.

How we work together

We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week. Onsite roles require full-time presence in the company’s facilities. Field roles are most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations.

This is an in-office role.

About Philips

Are you ready to do the work of your life to help the lives of others? Learn more about our business, discover our rich and exciting history and learn more about our purpose.

If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our culture of impact with care.

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