Optometrist

Title – Optometrist

Reporting to – Area Sales Manager

Skip Level – Zonal Manager

ABOUT SPECSMAKERS

: Specsmakers is a leader in crafting stylish, high-quality, eyewear at affordable prices. Specsmakers operates more than 250+ retail locations across Chennai, Bengaluru, Coimbatore, Hyderabad, Erode, Arakkonam, Guntur, Hosur, Kanchipuram, Karur, Karaikudi, Kumbakonam, Madurai, Mangaluru, Mysore, Nagercoil, Nellore, Puducherry, Salem, Thanjavur, Tuticorin, Tumkur, Trichy, Tirunelveli, Tirupur, Tirupati, Vellore, Viluppuram and also expanding into other cities. Specsmakers offers a wide variety of fashionable eyewear with high quality with a focus on reinventing the eyewear shopping experience, exceptional service with an unprecedented level of speed and convenience to make the process of buying glasses fun and enjoyable. ABOUT THE ROLE: A Store Manager at Specsmakers acts as an important link between strategy and execution. He/she drives the store towards achieving all assigned metrics of Store Sales, Conversions, Customer satisfaction etc. and is responsible for keeping a high level of morale among the store staff, developing them, controlling attrition, and ensuring smooth operations at the store.

RESPONSIBILITIES:

· Performing Sales in selling optical frames and lenses.

· Handling customers and suggesting them on selection of spectacle frames, optical lenses and sunglasses.

· For showroom managers to handle the complete store operations daily and to motivate the team.

· Plan, forecast, report on sales, cost and business performance in the outlet according to company requirement. · Supervise and implement sales and promotional strategies and activities in   the outlet.

· Supervise and manage cash and payment systems in the outlet in accordance with company procedures and policies, at all times with staff and customer safety as the uppermost priority.

· Plan and implement outlet merchandising, layout and customer traffic flow so as to maximize sales, customer satisfaction, appearance, image and ergonomics for customers.

· Manage and supervise selling and customer service activities and staff competence in the outlet, so as to optimize and sustain sales performance, profitability and customer satisfaction.

· Manage and supervise audit before sending work order to Assembly unit and also follow quality control system after receiving finished goods from Assembly unit and Warehouse.

· Coordinate effectively and timely with all concerned departments to ensure proper flow of communication and information...

· Supervise and maintain reports as necessary of all merchandise and non-merchandise stocks in the outlet.

· Supervise and maintain proper condition of all equipment's, fixtures and machinery in the outlet.

· Seek and continuously develop knowledge and information about market trends, competitor activity, pricing and tactics, and communicate this to the relevant departments in the Company.

· Supervise and maintain effectiveness of IT and other essential in -store systems in the outlet.

· Resolve the customer complain effectively must satisfy customer to its optimum level as per the company policies.

· Keep a track on undelivered goods and ensure their delivery as per the company policy.

· Managing error free Stock Audit activity and to maintain zero discrepancies.

· Encourage extra services like giving complimentary items, cleaning of specs with ultra-sonic machine, home deliveries, delivery by courier, delivery at other outlet, and taking extra care       before sending such deliveries.

· Accept the ownership and understanding the responsibilities.

· Timely decision.

· Meeting the targets.

· Other activities as per the instruction of the Operations. Required Candidate profile

· Must be experienced in optical/spectacles sales.

· Must have good knowledge of Brands & optical frames.

· Good in communication skills.