Optician

Company Overview

At Gateway Ophthalmology, our mission is to provide personalized attention, excellent service, and unparalleled comprehensive eye care to our patients and community. We will continue to achieve this goal with three core values. First, our doctors and staff will use innovative technological advancements in treatment, diagnostics, and prevention of eye diseases. Next, we will provide superior education to our patients, doctors, staff, and community. Finally, we recognize every patient's importance and will strive to meet their needs in any way possible. With offices located in Jamestown, NY and Bradford, PA we provide services for Cataract, Glaucoma, Macular Degeneration, Diabetic Eye Disease, Dry Eye Disease, Laser Vision Correction and Contact Lens and Glasses prescriptions for all ages.

We invite you to join our team!

Position Summary

An Optician is a trained eyewear specialist responsible for interpreting prescriptions, assisting patients in selecting frames and lenses, taking precise measurements, and ensuring that eyewear fits correctly. Opticians bridge clinical eye care and retail services, providing both technical expertise and patient-centered support. An optician should possess strong sales skills by demonstrating a high level of knowledge about our products and be able to recommend accessories or enhancements to the patient based on their prescription and lifestyle needs.

Pay Range - $18.40.00- $19.00/hr.  Commensurate with experience

Responsibilities

• Greets customers and assist with selecting frames based on prescription needs, fit, comfort, and style
• Educates patients on lens materials, coatings, and technologies
• Explains pricing, warranties, and insurance benefits related to eyewear
• Reads and interprets prescriptions from optometrists or ophthalmologists
• Takes precise optical measurements such as pupillary distance, segment height, multifocal alignment, bridge and temple measurements.
• Ensures eyewear fits correctly by adjusting frames for comfort, balance, and proper optical alignment
• Submits and tracks eyewear orders through in-house or external lab partners
• Inspects completed glasses for accuracy, lens quality, and compliance with prescriptions
• Performs minor repairs and adjustments, including replacing screws, pads, and temples
• Instructs patients on eyewear care, cleaning, and adjustments
• Educates about lens features and expected adaption periods for all lenses, especially progressive or specialized lenses
• Enters eyewear and lens orders into optical software with precise details
• Prepares orders for processing and maintain workflow efficiency
• Maintains accurate patient records and order documentation
• Communicates delays, remakes, and issues with orders.
• Assist swith inventory and organize lenses, frame parts, chemicals, coatings, and retail supplies
• Contributes to the selection of new inventory from vendors and management of the frame board space
• Participates in all daily huddles and team meetings as scheduled and required
• Follows all safety protocols for equipment, chemicals, and lab procedures; report any concerns to leadership
• Adheres to HIPAA guidelines when handling patient information
• Ensures compliance with optical industry standards
• Maintains positive attitude consisting of cooperation, self-motivation, courtesy, and professionalism
• Contributes to the team effort by completing additional tasks and projects as directed .

Qualifications

• High School Diploma or the equivalent years related experience required
• Dispensing Optician License required.
• Minimum of 5 year opticianry experience

• Strong reliability with good attendance and punctuality.

KEY SKILLS

• Strong knowledge of optical theory, lens materials, and frame anatomy
• Proficiency with lensometers, edgers, and related optical tools
• Understanding lens materials, coatings, and measurements
• Ability to read and interpret optical prescriptions
• Attention to detail and precision
• Problem-solving and troubleshooting abilities

Company Benefits

We offer a competitive benefits package to our employees:

• Medical
• Dental
• Vision
• 401k w/ Match
• HSA/FSA
• Telemedicine
• Generous PTO Package

We also offer the following benefits for FREE:

• Employee Discounts and Perks
• Employee Assistance Program
• Group Life/AD&D
• Short Term Disability Insurance
• Long Term Disability Insurance

EyeSouth Partners is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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