Ops Analyst
Infosys Singapore & Australia
Ops Analyst
Infosys Singapore & Australia· SURE- Energy and Utilities
About this role
Job Summary:
We are seeking a proactive and detail-oriented IT Application Support Specialist with strong experience in production support, incident management, and service request handling. The ideal candidate will be responsible for ensuring application stability, resolving escalated issues, monitoring systems, and collaborating with cross-functional teams to deliver timely resolutions.
Key Responsibilities:
Production Support
- Provide L2 support for business-critical applications in a production environment
- Handle incident resolution and service request fulfillment within defined SLAs
- Perform root cause analysis (RCA) for recurring issues and coordinate with partner teams for preventive measures
- Ensure high availability and performance of applications
Incident & Service Management
- Manage and resolve incidents, service requests, and problem tickets effectively
- Work hands-on with tools like ServiceNow for ticket tracking, prioritization, and updates
- Categorize and prioritize issues based on severity and business impact
- Coordinate with L1/L3 teams and other stakeholders for faster resolution
Monitoring & Alerts
- Monitor application health, logs, and system alerts using monitoring tools
- Proactively identify issues and take corrective actions before impact occurs
- Maintain dashboards and reporting for system performance and incident trends
Required Skills & Experience:
- 3–5 years of experience in IT application production support (L2 level)
- Strong hands-on experience in Incident Management, Service Request Management, Problem Management
- Experience working with ticketing tools such as ServiceNow (mandatory)
- Exposure to application monitoring tools
- Good understanding of ITIL processes and best practices
- Experience in log analysis, troubleshooting, and root cause identification
- Excellent communication and coordination skill
Please see the below requirements given by client:
- Incident response Management
- Vendor Relationship Management
- Manaing communications between business and vendor and stakeholders
- Create & maintaining docs to support operations
Frequently Asked Questions
Is the salary disclosed for the Ops Analyst position at Infosys Singapore & Australia?
The salary for this Ops Analyst role at Infosys Singapore & Australia is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Ops Analyst position at Infosys Singapore & Australia located?
This Ops Analyst role at Infosys Singapore & Australia is based in Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Ops Analyst role at Infosys Singapore & Australia full-time or part-time?
This is listed as a Contract position. It is posted as a Ops Analyst role in the SURE- Energy and Utilities department at Infosys Singapore & Australia.
Which team or department does the Ops Analyst at Infosys Singapore & Australia belong to?
This Ops Analyst position is part of the SURE- Energy and Utilities department at Infosys Singapore & Australia. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Ops Analyst position at Infosys Singapore & Australia?
Click the "Apply Now" button on this page. You will be redirected to Infosys Singapore & Australia's official application portal hosted on workable where you can submit your application directly.
When was the Ops Analyst job at Infosys Singapore & Australia posted?
This Ops Analyst position at Infosys Singapore & Australia was posted on Sep 14, 2026. Apply as soon as possible — early applications are often reviewed first.
Ops Analyst
Infosys Singapore & Australia
You'll be redirected to Infosys Singapore & Australia's official application page on workable.