Business Analyst and Implementation Lead
jobsforhumanity
Operator-part timer-PM SHIFT
About this role
Company Description
Mideast Assistance International S.A.L. is a Lebanon-based assistance and insurance services group established in 2001. Headquartered in Dbayeh, Lebanon, the company specializes in providing round-the-clock medical, travel, and crisis management assistance to individuals and businesses globally.
Key Operational Areas
Travel & Medical Assistance: The company offers worldwide travel insurance products and coordinates emergency services, including medical repatriation, emergency evacuations, and support for travelers in need.
Crisis Management: They provide tailored contingency and evacuation planning in coordination with medical and security authorities, specifically addressing natural disasters or regional conflicts.
Call Center Services: Utilizing advanced IP-based technology, the company operates a centralized, multi-lingual call center that provides customized CRM solutions for various sectors, including banking, insurance, and healthcare.
Provider Network: The organization maintains an extensive international network of over 40,000 healthcare and assistance providers, enabling services such as direct billing and cost containment.
Job Description
Mission and Responsibilities:
-Answer incoming phone calls from patients and handle their requests in a professional and timely manner.
-Perform outgoing calls based on assigned call lists and follow the approved scripts, protocols, and procedures.
-Assisting patients as necessary by taking actions to provide high level services according to their needs while always striving to exceed their expectations.
-Schedule, manage, and update patient appointments.
-Confirm appointments and follow up with patients when needed.
-Review daily tasks, communications, and pending follow-ups to ensure proper completion.
-Handle incoming and outgoing emails in accordance with internal procedures.
-Process faxes and ensure that all received information is properly reviewed and forwarded when needed.
-Prepare and send reports to the concerned Manager whenever required.
-Escalate urgent, sensitive, delayed, or unresolved cases to the concerned Manager.
-Execute any other job-related task requested by the concerned manager.
Qualifications
Qualifications: fluent in French and ensligh/ available to work a 2-3 days per week (Monday–Friday) from 4:00 PM to 11:00 PM
Additional Information
Frequently Asked Questions
Is the salary disclosed for the Operator-part timer-PM SHIFT position at jobsforhumanity?
The salary for this Operator-part timer-PM SHIFT role at jobsforhumanity is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Operator-part timer-PM SHIFT position at jobsforhumanity located?
This Operator-part timer-PM SHIFT role at jobsforhumanity is based in Dbayeh, Dbayeh, Mount Lebanon Governorate, Lebanon, lb, Mount Lebanon Governorate. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Operator-part timer-PM SHIFT role at jobsforhumanity full-time or part-time?
This is listed as a Part time position. It is posted as a Operator-part timer-PM SHIFT role at jobsforhumanity.
How do I apply for the Operator-part timer-PM SHIFT position at jobsforhumanity?
Click the "Apply Now" button on this page. You will be redirected to jobsforhumanity's official application portal hosted on smartrecruiters where you can submit your application directly.
When was the Operator-part timer-PM SHIFT job at jobsforhumanity posted?
This Operator-part timer-PM SHIFT position at jobsforhumanity was posted on Jul 17, 2026. Apply as soon as possible — early applications are often reviewed first.
Operator-part timer-PM SHIFT
jobsforhumanity
You'll be redirected to jobsforhumanity's official application page on SmartRecruiters.