Operations Team Member-WBG OPERATIONS (OPS)-Customer Service Desk
About this role
We are seeking a proactive and detail-oriented professional to join our WBG Operations team at the Customer Service Desk. The ideal candidate will have hands-on experience in banking operations, particularly in RTGS/NEFT transactions, fund transfers, and tax payments. This role requires strong communication skills, a customer-centric approach, and proficiency in Excel to support daily operational tasks and client servicing.
Handle and process RTGS, NEFT, fund transfers, and tax payments efficiently at the branch, mid-office, or front office level.
Provide prompt and accurate support to customers and internal teams regarding transaction status, payment issues, and operational queries.
Ensure compliance with internal policies and regulatory guidelines during transaction processing.
Maintain and update transaction records and reports using Excel and internal banking systems.
Collaborate with other departments to resolve discrepancies or escalations related to customer transactions.
Monitor transaction queues and ensure timely execution of all payment instructions.
Assist in audits and internal reviews by providing necessary documentation and reports.
Continuously identify areas for process improvement and contribute to enhancing service delivery.
Frequently Asked Questions
Is the salary disclosed for the Operations Team Member-WBG OPERATIONS (OPS)-Customer Service Desk position at Kotak Additional?
The salary for this Operations Team Member-WBG OPERATIONS (OPS)-Customer Service Desk role at Kotak Additional is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Operations Team Member-WBG OPERATIONS (OPS)-Customer Service Desk position at Kotak Additional located?
This Operations Team Member-WBG OPERATIONS (OPS)-Customer Service Desk role at Kotak Additional is based in Vadodara, Gujarat, India. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Operations Team Member-WBG OPERATIONS (OPS)-Customer Service Desk role at Kotak Additional full-time or part-time?
This is listed as a Full time position. It is posted as a Operations Team Member-WBG OPERATIONS (OPS)-Customer Service Desk role at Kotak Additional.
How do I apply for the Operations Team Member-WBG OPERATIONS (OPS)-Customer Service Desk position at Kotak Additional?
Click the "Apply Now" button on this page. You will be redirected to Kotak Additional's official application portal hosted on oraclecloud where you can submit your application directly.
When was the Operations Team Member-WBG OPERATIONS (OPS)-Customer Service Desk job at Kotak Additional posted?
This Operations Team Member-WBG OPERATIONS (OPS)-Customer Service Desk position at Kotak Additional was posted on Sep 19, 2026. Apply as soon as possible — early applications are often reviewed first.
Operations Team Member-WBG OPERATIONS (OPS)-Customer Service Desk
Kotak Additional
You'll be redirected to Kotak Additional's official application page on oraclecloud.