Operations Team Leader — Sales & Customer Support
centena· Coordination
About this role
We are seeking a proactive professional to lead sales operations, customer support, order processing, quotations, and client coordination. Preferably exposure to ELV Systems, ICT/Technology Solutions and B2B project-driven environments with knowledge of the Saudi market.
Team Leadership & Supervision
- Supervise, mentor, and schedule the sales support and customer support team, allocating workload across active accounts and enquiries.
- Set individual and team performance targets; conduct regular one-to-ones and performance reviews.
- Onboard and train new team members on CRM tools, quotation templates, escalation procedures, and company processes.
Sales Operations Support
- Oversee preparation and quality control of quotations, proposals, and commercial documentation ahead of client submission.
- Coordinate with the sales/business development team to track opportunities, follow up on pending quotes, and maintain pipeline hygiene in the CRM.
- Liaise with procurement and vendors to confirm pricing, lead times, and product availability for customer-facing offers.
- Ensure accurate and timely processing of purchase orders, sales orders, and contract documentation.
Customer Support Management
- Act as the escalation point for customer queries, complaints, and service issues, ensuring timely resolution and clear communication.
- Monitor response times and case aging; enforce SLA adherence across the support queue.
- Coordinate with technical/project teams on after-sales support, warranty issues, and service requests.
- Maintain a structured log of customer interactions, recurring issues, and resolution outcomes.
Process, Compliance & Cross-Functional Coordination
- Maintain and continuously refine SOPs for sales support and customer support workflows.
- Ensure documentation and approvals align with internal governance, procurement policy, and contractual obligations.
- Coordinate handoffs between sales, operations, project delivery, and finance to avoid delays or miscommunication.
- Support audits and internal reviews by keeping records organized and readily retrievable.
Reporting & Continuous Improvement
- Prepare weekly/monthly dashboards on quotation turnaround, order status, customer satisfaction, and support ticket metrics.
- Identify bottlenecks in the sales-to-support cycle and propose process improvements.
- Present performance summaries and improvement recommendations to management.
Frequently Asked Questions
What is the salary for the Operations Team Leader — Sales & Customer Support role at centena?
The listed salary for this Operations Team Leader — Sales & Customer Support position at centena is SAR 4K–8K. This is an FULL TIME role.
Where is the Operations Team Leader — Sales & Customer Support position at centena located?
This Operations Team Leader — Sales & Customer Support role at centena is based in الرياض, 01, Saudi Arabia. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Operations Team Leader — Sales & Customer Support role at centena full-time or part-time?
This is listed as a FULL TIME position. It is posted as a Operations Team Leader — Sales & Customer Support role in the Coordination department at centena.
Which team or department does the Operations Team Leader — Sales & Customer Support at centena belong to?
This Operations Team Leader — Sales & Customer Support position is part of the Coordination department at centena. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Operations Team Leader — Sales & Customer Support position at centena?
Click the "Apply Now" button on this page. You will be redirected to centena's official application portal hosted on keka where you can submit your application directly.
When was the Operations Team Leader — Sales & Customer Support job at centena posted?
This Operations Team Leader — Sales & Customer Support position at centena was posted on Sep 16, 2026. Apply as soon as possible — early applications are often reviewed first.
Operations Team Leader — Sales & Customer Support
centena · 💰 SAR 4K–8K
You'll be redirected to centena's official application page on keka.