Operations Team Leader

What can you expect as a FedEx team member?

• Career Mobility and Development: When you join FedEx, you’re joining a team with possibilities that literally span the world—from opportunities for advancement and location transfer, to training and leadership programs.
• Total Compensation and Benefits Package: We want to keep our employees for a long time, so we offer competitive benefits, opportunities for flexible work arrangements, and programs to support well-being.

Equal Opportunities

Our greatest asset at FedEx is our people. We are committed to building a diverse, equitable and inclusive workforce, and offer equal opportunities, fairness and respect to all regardless of who you are.  We encourage you to apply even if you feel your experience does not align with all the aspects in the job description as you could be exactly who we need for this or another opportunity.

We do not tolerate discrimination or harassment based on race, color, ethnicity, national origin, religion, sex, age, genetic information, citizenship, disability, marital status, pregnancy, sexual orientation, gender identity, gender expression, veteran status or any other characteristic protected under national, state or local laws. We will reasonably accommodate team members and third parties with physical and mental disabilities.

" Please note that the Job will close at 12am on Posting Close date, so please submit your application prior to the Close Date"

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Key Responsibilities

• Provide daily coordination support to operational and clerical teams, ensuring smooth workflow and task completion across various departments.
• Assist the manager with administrative tasks such as scheduling, documentation, and communication to facilitate efficient operations.
• Oversee service assurance and customer service activities, addressing inquiries and resolving issues promptly.
• Manage on-road operations, including handling, dispatch, pick up, and delivery processes to ensure timely service.
• Implement and maintain quality management practices to uphold service standards and customer satisfaction.
• Monitor and control network operations to optimize efficiency and minimize disruptions in service.
• Support the customer service and support group in resolving customer queries and enhancing client relationships.
• Manage contract sourcing and negotiations to secure reliable service providers and vendors.
• Ensure compliance with regulations and safety standards for handling dangerous goods during operations to mitigate risks. 

Qualifications & Experience:

·       Minimum Graduate

·       Industry experience required

·       7-8 years of experience out of which 3-4 years into team management

 
Skills:

·       Time Management

·       Problem Solving

·       Planning & Organizing

·       Accuracy & Attention to Detail 

·       Advanced MS office skills (Excel, Word, PowerPoint)

Competencies:

·       Accountability and Adaptability

·       Business and Customer Focused

·       Communication and Collaboration

·       Innovation and Critical Thinking

·       Leadership and Influence

·       Confidentiality and Integrity           

Leadership Skills;Team Working Skills;Problem Solving Skills;Planning & Organizing Skills;Accuracy & Attention to Detail