Operations Officer / Operations Specialist – Real Estate & Facilities

Location: Ikoyi, Lagos

Position Overview

We are seeking a dynamic, analytical, and assertive Operations Officer / Operations Specialist to join our real estate firm in Ikoyi. This hybrid role combines asset management, retail setup, and facilities oversight.

You will be responsible for maximizing the financial and operational performance of a designated real estate portfolio, enforcing high standards of property maintenance, and managing technical teams. The ideal candidate blends strong financial reporting skills with technical literacy (including the ability to read architectural drawings) and a proactive, customer-first approach.

Key Responsibilities

1. Facilities & Asset Management

• Directly supervise, coordinate, and evaluate Facility Managers and on-site technical support teams.
  

• Oversee the end-to-end efficiency, safety, and daily running of completed assets and properties.
  

• Monitor property performance versus budgets, tracking key operational KPIs to identify income-boosting opportunities and expense-reduction strategies.
  

2. General Operations & Store Setup

• Establish and streamline operational structures, workflows, and client delivery frameworks.
  

• Lead operational setups, layout coordination, and logistics for new retail stores and commercial spaces.
  

• Manage vendor relationships, audit and approve maintenance invoices, and ensure proactive preventative maintenance schedules are rigorously followed.
  

3. Financial Oversight & Reporting

• Prepare and review monthly, quarterly, and annual budget variance reports for senior management.
  

• Oversee resident/client relations, lease administration, rent collection, and occupancy tracking.
  

• Conduct market research to inform rent optimization, leasing strategies, and competitive positioning in the Ikoyi sub-market.
  

Requirements

• Experience & Industry: 3 to 5 years of core operations experience within Real Estate Development, Real Estate Management, or Construction.
  

• Technical Literacy: Exceptional mastery of Microsoft Excel for data analysis, budgeting, and asset tracking; ability to read, interpret, and cross-check technical and architectural drawings to verify building specs and maintenance compliance.
  

• Behavioral Trait: Direct, proactive, and assertive issue resolver. Must transition seamlessly from passive task execution to driving active solutions and enforcing operational standards.
  

• Communication & Soft Skills: Superior written and verbal communication skills, high energy, a positive "can-do" attitude, and a customer-first mindset capable of adapting to varying personalities.
  

• Work Style: Thrives in a fast-paced, entrepreneurial environment requiring independence, stellar prioritization, and acute attention to detail.
  

Benefits