Operations Manager - South Africa

binance· Operations
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📍 South Africa, Cape TownFull time Onsite or Remote

About this role

Binance is a leading global blockchain ecosystem behind the world’s largest cryptocurrency exchange by trading volume and registered users. We are trusted by 300+ million people in 100+ countries for our industry-leading security, user fund transparency, trading engine speed, deep liquidity, and an unmatched portfolio of digital-asset products. Binance offerings range from trading and finance to education, research, payments, institutional services, Web3 features, and more. We leverage the power of digital assets and blockchain to build an inclusive financial ecosystem to advance the freedom of money and improve financial access for people around the world.

Responsibilities

  • Stand up end-to-end fiat ops: deposit/withdrawal processing, daily reconciliation (>99.5% match), exception handling, and fraud monitoring across Nedbank (Phase 1) and subsequent rails (Stitch, Capitec,PayShap).
  • Implement risk-tiered payment access framework (Tier 0–5) with non-overrideable controls: dynamic one-time payment references, 1:1 name matching for third-party deposits, velocity-based withdrawal staging.
  • Meet bank 4-hour RFI SLA — the critical operational constraint for maintaining the Nedbank relationship.
  • Oversee phased rollout: Institutional/VIP → Dynamic EFT Retail → API/TPPP → Broad Retail, with documented evidence for director liability protection.
  • Manage third-party payment provider relationships (Nedbank, Stitch, Ozow, Peach) — performance, monitoring, issue escalation, vendor due diligence.
  • Design and maintain fiat fraud controls: dynamic reference governance (amount-bound, time-expiring), static reference rules (EDD-approved only), instant laundering velocity controls, API-channel fraud monitoring, and support social engineering defenses.
  • Monitor fraud KPIs: fraud rate (<0.05% target), chargeback ratio, STR volumes, orphan payment rates, reconciliation breaks.
  • Manage fraud detection rules and coordinate with global Compliance/AML on SAR/STR filing.

Requirements

  • 8+ years in financial services operations, with 3+ years in payments, fintech, or crypto.
  • Proven experience managing fiat payment operations: bank integrations, EFT rails, instant payment systems, third-party payment providers.
  • Demonstrated fraud risk management experience in a high-volume consumer financial services environment.
  • Experience operating within South African financial regulatory frameworks (FSCA, FIC, SARB, National Treasury).
  • Track record of building operational teams and processes from the ground up.
  • Experience with reconciliation systems, payment matching logic, and exception handling at scale.
  • Deep knowledge of SA banking and payments ecosystem: EFT, PayShap, Stitch, Ozow, Capitec Pay, Nedbank APi.
  • Strong understanding of crypto exchange operations: fiat on/off-ramp flows, P2P mechanics, custody settlement.
  • Fraud typologies and controls: payment fraud, APP fraud, mule accounts, smurfing, social engineering, laundering velocity.
  • Regulatory operations: CASP licence compliance, Accountable Institution obligations, KI governance, FSP control functions.
  • Data analysis and metrics management: SQL proficiency or equivalent, dashboard/reporting, KPI-driven operational management.

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Why Binance
• Shape the future with the world’s leading blockchain ecosystem
• Collaborate with world-class talent in a user-centric global organization with a flat structure
• Tackle unique, fast-paced projects with autonomy in an innovative environment
• Thrive in a results-driven workplace with opportunities for career growth and continuous learning
• Competitive salary and company benefits
• Work-from-home arrangement (the arrangement may vary depending on the work nature of the business team)

Binance is committed to being an equal opportunity employer. We believe that having a diverse workforce is fundamental to our success.
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Frequently Asked Questions

Is the salary disclosed for the Operations Manager - South Africa position at binance?
The salary for this Operations Manager - South Africa role at binance is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Operations Manager - South Africa position at binance located?
This Operations Manager - South Africa role at binance is based in South Africa, Cape Town. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Operations Manager - South Africa role at binance full-time or part-time?
This is listed as a Full time Onsite or Remote position. It is posted as a Operations Manager - South Africa role in the Operations department at binance.
Which team or department does the Operations Manager - South Africa at binance belong to?
This Operations Manager - South Africa position is part of the Operations department at binance. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Operations Manager - South Africa position at binance?
Click the "Apply Now" button on this page. You will be redirected to binance's official application portal hosted on lever where you can submit your application directly.
When was the Operations Manager - South Africa job at binance posted?
This Operations Manager - South Africa position at binance was posted on Jun 25, 2026. Apply as soon as possible — early applications are often reviewed first.
Operations Manager - South Africa
binance
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