Operations Manager-Shopping Mall

Company Description

Constance Group has grown from its agricultural roots since 1882. Guided by a strong entrepreneurial mindset, the Group operates locally and internationally across four clusters: Agriculture, Hospitality, Real Estate and Investment. With deep ties to the East of the island, we harvest 90,000 tonnes of sugarcane each year, operate 11 hotels and 3 golf courses across the region, develop prime real estate projects and invest in strategic sectors.

Constance Group | Excellence, Innovation & Sustainable Development

Job Description

Operations Manager is responsible for the smooth day-to-day operation of the shopping mall, ensuring a safe, clean, efficient and customer-focused environment. The role oversees facilities, security, cleaning, contractor performance and tenant operational support while maintaining high service standards across the property.

Key Responsibilities:

• Manage the daily operations of the shopping mall and common areas.
• Oversee cleaning, security, maintenance and other outsourced service providers.
• Ensure all building systems and facilities are operating effectively.
• Maintain compliance with health, safety and emergency procedures.
• Support tenants with operational matters and ensure adherence to mall regulations.
• Coordinate operational requirements for events and peak trading periods.
• Monitor operational budgets, service levels and contractor performance.
• Prepare regular operational reports for management.

Qualifications

Qualifications & Experience:

• Degree or diploma in Facilities, Property or Operations Management (or equivalent experience).
• 5+ years' experience in shopping malls, commercial property, hospitality or a similar environment.
• Strong leadership, organisational and problem-solving skills.
• Experience managing contractors and operational budgets.
• Good knowledge of health & safety and building operations.

Key Competencies:

• Leadership
• Customer service orientation
• Contractor management
• Decision-making
• Attention to detail
• Ability to work under pressure

Additional Information

What We Offer

• The opportunity to be part of a major long-term development project in Mauritius.
• A key operational role with significant responsibility and visibility.
• The opportunity to contribute to the set-up, development and continuous improvement of the shopping centre's operations.
• A dynamic and professional working environment within an established Mauritian group.
• Opportunities for career development and professional growth within the Constance Group.
• A supportive environment that encourages initiative, accountability and continuous improvement.
• The opportunity to work with a diverse range of retailers, tenants, contractors and service providers.
• The chance to build strong expertise in shopping centre operations, facilities, tenant relations, health & safety, security and customer experience.
• The opportunity to work closely with senior management and contribute to the long-term success of a landmark development in the East of Mauritius.
• You will work closely with and report to the Centre Manager, while taking ownership of the day-to-day operational activities of the shopping centre.

Videos To Watch