Janitorial Operations Manager - Night Shift
City Wide Facility Solutions
Operations Manager - Server Support
computergeneratedsolutions· BPO Delivery
About this role
Job Summary
The Operations Manager will lead, scale, and optimize a high-volume IT Server Support department consisting of 30 to 100 Support Agents and 4 to 8 Team Leaders. This role requires a strong technical background in server infrastructure paired with exceptional leadership skills to drive operational excellence, meet strict SLAs, and foster professional development.
Key Responsibilities
Team Leadership & Development
- Manage, mentor, and coach 4 to 8 Team Leaders.
- Oversee a department of 30 to 100 Server Support Agents.
- Conduct regular performance reviews and career development planning.
- Define clear performance metrics, KPIs, and team goals.
Operational Excellence & Service Delivery
- Own daily operations for the onsite technical support center.
- Ensure all server support tickets meet or exceed strict SLA targets.
- Serve as the ultimate escalation point for complex technical issues.
- Analyze operational data to optimize workflows and resource allocation.
- Manage capacity planning, scheduling, and hiring pipelines for growth.
Technical Oversight
- Guide the team through critical server incidents and outages.
- Ensure adherence to standard operating procedures for server environments.
- Collaborate with engineering teams to improve server reliability and tools.
Required Qualifications
Experience & Leadership
- Minimum 5+ years of experience in IT operations management.
- Proven track record managing teams of 30+ technical professionals.
- Experience directly managing lower-level managers or team leads.
Technical Background
- Strong foundational background in IT Server Support.
- Deep knowledge of server infrastructure, operating systems, and hardware.
- Experience with enterprise-level ticketing systems and monitoring tools.
Logistics & Soft Skills
- Must be able to work 100% onsite in Tampa, FL.
- Exceptional communication, conflict-resolution, and decision-making skills.
- Strong analytical mindset with data-driven problem-solving abilities.
Preferred Qualifications
- ITIL Certification (v3 or v4).
- Technical certifications (e.g., CompTIA Server+, Microsoft Certified, AWS/Azure).
- Bachelor’s degree in Computer Science, Information Technology, or a related field.
Frequently Asked Questions
Is the salary disclosed for the Operations Manager - Server Support position at computergeneratedsolutions?
The salary for this Operations Manager - Server Support role at computergeneratedsolutions is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Operations Manager - Server Support position at computergeneratedsolutions located?
This Operations Manager - Server Support role at computergeneratedsolutions is based in 3101 W Martin Luther King Blvd, Suite 425, ZIP Code 33607. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Which team or department does the Operations Manager - Server Support at computergeneratedsolutions belong to?
This Operations Manager - Server Support position is part of the BPO Delivery department at computergeneratedsolutions. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Operations Manager - Server Support position at computergeneratedsolutions?
Click the "Apply Now" button on this page. You will be redirected to computergeneratedsolutions's official application portal hosted on greenhouse where you can submit your application directly.
When was the Operations Manager - Server Support job at computergeneratedsolutions posted?
This Operations Manager - Server Support position at computergeneratedsolutions was posted on Aug 10, 2026. Apply as soon as possible — early applications are often reviewed first.
Operations Manager - Server Support
computergeneratedsolutions
You'll be redirected to computergeneratedsolutions's official application page on Greenhouse.