Operations Manager - Onboarding

About the role

As an Onboarding-focused Operations Manager, you will start our Customers' journey with Alaan. The onboarding team is tasked with ensuring a seamless and positive experience for new customers. You will act as the first point of contact, guiding customers through the onboarding process, addressing their queries, and ensuring compliance with all regulatory requirements.

What you'll do

• Be the first point of contact for our Customers' journey with Alaan, providing timely and effective guidance
• Assist customers in completing necessary documentation and account setup steps
• Verify customer information and documentation in accordance with KYC (Know Your Customer) and KYB (Know Your Business) requirements
• Partner with Sales, Customer Success, and Product to streamline onboarding processes and improve customer experience
• Proactively and diligently follow up on queries raised by Customers
• Balance autonomy in solving problems with awareness of escalation necessities

What we are looking for

• 3-6 years experience in Operations teams at prominent start-ups, or other Fintech companies
• Strong communication skills, both written and oral, and a high degree of confidence in speaking with Customers
• You are trustworthy and others perceive you as trustworthy
• You can own a problem end-to-end, understanding it, breaking it down, and identifying logical next steps until resolution
• Proven ability to work independently, take ownership end-to-end, and drive execution autonomously in an individual contributor capacity.
• Very organised and meticulous (no customer issue falls through the cracks)
• You love working against a goal - and you will independently identify what is needed to reach the goal
• Demonstrated ability to work solo as well as being a productive team member
• Strong fluency in English, both written and oral

What's in it for you

• Contribute to building the Middle East’s most beloved fintech brand from the ground up
• Benefit from a role with significant ownership and accountability
• Thrive in a flexible hybrid culture with ample work-life balance
• Participate in exciting offsite events
• Competitive salary and equity
• Enjoy additional perks like travel allowances, gym memberships, and more

About Alaan

Alaan is the Middle East’s first AI-powered spend management platform, built to help businesses save time and money.
Our all-in-one solution combines smart corporate cards, real-time expense tracking, AI-powered automation, seamless accounting integrations, and deep financial insights- designed to simplify finance operations and maximize control over company spend.

Founded in 2022, Alaan is already the trusted partner of over 2000 leading businesses across the UAE and KSA, including G42, Careem, McDonald’s, Tabby, Al Barari, Rove Hotels, Rivoli, and CarSwitch. Together, our customers have saved over AED 100 million with Alaan.

In just three years, Alaan has become the #1 expense management platform in the Middle East- and we’ve done it while becoming profitable.

Alaan is also backed by Y Combinator and top global investors, including Peak XV (formerly Sequoia India & SEA), and built by a world-class team with experience from McKinsey, BCG, Goldman Sachs, Careem, Rippling, and other high-growth companies. This creates an environment where employees learn from top-tier talent while building at startup speed.

We’re not just building software. We’re reimagining how finance works for modern businesses across the region.