Janitorial Operations Manager - Night Shift
City Wide Facility Solutions
Operations Manager, Last Mile, IN QC
Amazon· Fulfillment & Operations Management
About this role
We are looking for a results-driven Operations Manager to lead end-to-end LM operations for a cluster of sites within the IN QC, SSD organization. In this role, you will be responsible for driving Last mile capacity, optimizing cost-to-serve, and delivering a superior customer experience across both established and emerging business lines.
You will lead a high-performing team of operations leaders, setting direction, building capability, and fostering a culture of operational excellence. Working at the intersection of strategy and execution, you will collaborate closely with internal stakeholders and external partners to ensure seamless operations, scalability, and continuous improvement.
This is a critical leadership role that requires strong business acumen, a bias for action, and the ability to navigate ambiguity while managing multiple priorities across a dynamic, fast-paced environment.
Key job responsibilities
1. Own and drive operational performance across a cluster of sites, with accountability for last mile capacity, cost efficiency, and customer experience metrics
2. Lead, coach, and develop a team of operations leaders, building organizational depth and succession pipelines
3. Partner with internal teams (planning, technology, finance, PXT) and external partners to ensure operational readiness and business continuity
4. Support the scaling of existing business lines and the onboarding of newer business verticals.
5. Identify operational gaps, drive root cause analysis, and implement sustainable solutions
6. Champion a data-driven culture, leveraging metrics and insights to inform decisions and track performance
7. Ensure compliance with safety, quality, and process standards across all sites
About the team
You will be joining IN QC and SSD Last mile (LM) Operations team — the engine behind Amazon's fast delivery network in India. Our team operates at the intersection of speed, scale, and customer obsession, powering Amazon NOW, Same-Day Delivery (SSD) and Amazon Pharmacy.
We are builders. This is not a team that manages steady-state — we are actively designing, launching, and scaling one of the most complex ultra-fast delivery networks in the world. Every day, we solve hard problems: shrinking delivery windows, expanding to new cities, onboarding new business verticals, and raising the bar on what "fast" means for our customers.
Our team is made up of operations leaders and program managers who are analytical, relentlessly customer-focused, and energized by the challenge of building at pace.
You will lead a high-performing team of operations leaders, setting direction, building capability, and fostering a culture of operational excellence. Working at the intersection of strategy and execution, you will collaborate closely with internal stakeholders and external partners to ensure seamless operations, scalability, and continuous improvement.
This is a critical leadership role that requires strong business acumen, a bias for action, and the ability to navigate ambiguity while managing multiple priorities across a dynamic, fast-paced environment.
Key job responsibilities
1. Own and drive operational performance across a cluster of sites, with accountability for last mile capacity, cost efficiency, and customer experience metrics
2. Lead, coach, and develop a team of operations leaders, building organizational depth and succession pipelines
3. Partner with internal teams (planning, technology, finance, PXT) and external partners to ensure operational readiness and business continuity
4. Support the scaling of existing business lines and the onboarding of newer business verticals.
5. Identify operational gaps, drive root cause analysis, and implement sustainable solutions
6. Champion a data-driven culture, leveraging metrics and insights to inform decisions and track performance
7. Ensure compliance with safety, quality, and process standards across all sites
About the team
You will be joining IN QC and SSD Last mile (LM) Operations team — the engine behind Amazon's fast delivery network in India. Our team operates at the intersection of speed, scale, and customer obsession, powering Amazon NOW, Same-Day Delivery (SSD) and Amazon Pharmacy.
We are builders. This is not a team that manages steady-state — we are actively designing, launching, and scaling one of the most complex ultra-fast delivery networks in the world. Every day, we solve hard problems: shrinking delivery windows, expanding to new cities, onboarding new business verticals, and raising the bar on what "fast" means for our customers.
Our team is made up of operations leaders and program managers who are analytical, relentlessly customer-focused, and energized by the challenge of building at pace.
Basic qualifications
- 3+ years of employee and performance management experience
- Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience
- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
Preferred qualifications
- 1+ years of performance metrics, process improvement or lean techniques experience
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Frequently Asked Questions
Is the salary disclosed for the Operations Manager, Last Mile, IN QC position at Amazon?
The salary for this Operations Manager, Last Mile, IN QC role at Amazon is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Operations Manager, Last Mile, IN QC position at Amazon located?
This Operations Manager, Last Mile, IN QC role at Amazon is based in Pune, Maharashtra, IND. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Operations Manager, Last Mile, IN QC role at Amazon full-time or part-time?
This is listed as a full time position. It is posted as a Operations Manager, Last Mile, IN QC role in the Fulfillment & Operations Management department at Amazon.
Which team or department does the Operations Manager, Last Mile, IN QC at Amazon belong to?
This Operations Manager, Last Mile, IN QC position is part of the Fulfillment & Operations Management department at Amazon. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Operations Manager, Last Mile, IN QC position at Amazon?
Click the "Apply Now" button on this page. You will be redirected to Amazon's official application portal hosted on amazonjobs where you can submit your application directly.
When was the Operations Manager, Last Mile, IN QC job at Amazon posted?
This Operations Manager, Last Mile, IN QC position at Amazon was posted on Aug 31, 2026. Apply as soon as possible — early applications are often reviewed first.
Operations Manager, Last Mile, IN QC
Amazon
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