Janitorial Operations Manager - Night Shift
City Wide Facility Solutions
Operations Manager – Cars
soum· Operations
About this role
About Us
Soum is on a mission to revolutionize e-commerce in the MENA region and beyond by building the most convenient and trustworthy re-commerce marketplace in the region. We're reshaping how C2C marketplaces operate, making buying and selling second-hand products seamless and reliable. Since our launch in July 2021, Soum has become one of the fastest-growing startups in the region, achieving rapid expansion in both our team and product offerings. In recognition of our impact and growth, we were proudly named one of the Top 10 LinkedIn Startups in Saudi Arabia for 2024.
About the Role
Own and manage the end-to-end car operations, ensuring a smooth and efficient car journey from intake to final handover.
You will lead the Operations team, improve processes, and ensure operational targets and service levels are consistently achieved
Role & Responsibilities:
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Own the end-to-end operational car journey and ensure smooth execution across all stages.
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Ensure clear ownership, processes, and escalation paths across the operation.
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Manage and resolve operational escalations and critical issues.
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Ensure operational capacity is aligned with business growth and demand.
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Lead and manage the Cars Operations team across different functions and locations.
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Develop the team, set clear expectations, and build capability across the operation.
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Set and monitor operational KPIs, SLAs, productivity, and quality standards.
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Identify operational bottlenecks and implement process improvements.
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Continuously improve efficiency, turnaround time, quality, and customer experience.
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Monitor operational performance and provide regular reporting and insights.
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Coordinate closely with Sales, Supply, Data, Finance, and other relevant teams.
Operational Ownership
Team Leadership
Performance & Process Improvement
Reporting & Cross-Functional Collaboration
Requirements & Experience:
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Strong experience in operations management, preferably within automotive, marketplace, logistics, or a similar fast-paced environment.
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Proven experience managing and developing operational teams.
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Ability to build, improve, and scale operational processes.
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Strong problem-solving and decision-making skills.
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Data-driven, with a good understanding of operational KPIs and performance management.
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Strong stakeholder management and cross-functional collaboration skills.
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Fluent in Arabic and English.
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Automotive industry experience.
Preferred
Frequently Asked Questions
Is the salary disclosed for the Operations Manager – Cars position at soum?
The salary for this Operations Manager – Cars role at soum is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Operations Manager – Cars position at soum located?
This Operations Manager – Cars role at soum is based in Riyadh. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Operations Manager – Cars role at soum full-time or part-time?
This is listed as a Full Time position. It is posted as a Operations Manager – Cars role in the Operations department at soum.
Which team or department does the Operations Manager – Cars at soum belong to?
This Operations Manager – Cars position is part of the Operations department at soum. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Operations Manager – Cars position at soum?
Click the "Apply Now" button on this page. You will be redirected to soum's official application portal hosted on lever where you can submit your application directly.
When was the Operations Manager – Cars job at soum posted?
This Operations Manager – Cars position at soum was posted on Oct 4, 2026. Apply as soon as possible — early applications are often reviewed first.
Operations Manager – Cars
soum
You'll be redirected to soum's official application page on Lever.