Operations Manager

About the role

The Operations Manager will serve as the right hand to the Owner, overseeing daily operations while building the processes, systems, and team structure needed for growth. This role is both strategic and hands-on — ideal for someone who enjoys solving problems, improving systems, and driving measurable results.

This is not a maintenance coordinator role — this is a business-building role.

What Success Looks Like

Within 12 months, you will:

• Improve operational efficiencies that benefit staff, company and clients
• Implement standardized systems and KPIs
• Increase portfolio profitability
• Reduce vacancy days and maintenance turnaround time
• Help prepare the company to scale 2–3x over the next 3–5 years

Core Responsibilities

Growth & Scalability

• Build and document standard operating procedures (SOPs)
• Implement KPIs for leasing, maintenance, collections, and retention
• Identify inefficiencies and drive continuous improvement
• Integrate AI into operations and other new technology platforms
• Support portfolio expansion through operational readiness
• Support integration of new business units

Financial Performance

• Assist in managing property-level budgets and cost controls
• Monitor rent collection and delinquency trends
• Improve NOI through expense management and revenue optimization
• Review and approve vendor invoices and contracts
• Assist in completing new proposals for clients

Maintenance & Vendor Oversight

• Oversee work order flow and turnaround time as a KPI
• Implement best practices related to preventative maintenance programs
• Build a reliable, cost-effective vendor network
• Negotiate pricing and service agreements

Team Leadership

• Training of team in new technology and AI
• Create accountability through performance metrics
• Assist with hiring and training as we grow
• Foster a culture of ownership and execution

Ideal Candidate

• 3–7+ years in property management or real estate operations
• Experience in a small or growing company preferred
• Strong financial understanding (budgets, P&L, NOI)
• Process-driven but adaptable
• Comfortable wearing multiple hats
• Strong leadership presence with a roll-up-your-sleeves attitude
• Familiarity of property management software (AppFolio, Yardi, Corrigo, etc.)

Key Traits We Value

• Builder mindset
• Highly organized self-starter
• High accountability
• Strong follow-through
• Data-driven decision maker
• Problem solver
• Clear communicator
• Growth-oriented

Compensation

• $75,000-$85,000
• Performance-based bonus tied to growth and NOI improvements
• Opportunity for advancement as the company scales
• Potential long-term incentive opportunity for the right candidate

Benefits

• Medical Insurance
• Accident and Critical Illness Insurance (available)
• Dental Insurance (available)
• Vision Insurance (available)
• Paid Vacation
• Paid Training
• Long Term Disability
• Life Insurance
• 401K Retirement Savings Plan
• Tuition Reimbursement (with employment contract)
• We follow all CDC safety guidelines to protect our employees and customers from COVID-19.

Why This Role is Different

This is an opportunity to:

• Work directly with ownership
• Shape the operational foundation of a growing company
• Build systems that will support long-term expansion
• Step into a leadership role that grows as the company grows

About Cressy Commercial

We are a growing, entrepreneurial commercial real estate and property management company focused on operational excellence, strong owner returns and satisfaction, and maintenance of family culture. We are building scalable systems and a high-performance team to support rapid growth.

We are seeking an Operations Manager who thrives in a hands-on environment, builds systems from scratch, and wants to play a key role in scaling a small business into a larger, more efficient organization.