Janitorial Operations Manager - Night Shift
City Wide Facility Solutions
Operations Manager
About this role
Job Title:
Operations ManagerJob Description
The Operations Manager I plays a pivotal role in leading and supervising a team of Team Leaders. This position is key to ensuring that our Client Service Level Agreements and financial expectations are consistently met. By providing effective coaching and strategic guidance, the Operations Manager I fosters a high-performance environment, driving both team success and client satisfaction.Essential Functions/Core Responsibilities
- Service Level Management: Maintain and analyze Client Service Level Agreements, implementing improvements as needed.
- Revenue Goals: Drive revenue generation to meet financial objectives through effective data management and forecasting.
- Team Development: Select, train, and manage direct reports, ensuring compliance with policies and legal requirements.
- Operational Oversight: Manage operational reports and ensure performance metrics are met.
- Client Relationships: Build and strengthen relationships with client partners.
- Leadership: Guide direct reports, ensuring adherence to company standards and implementing corrective actions as needed.
- Performance Coaching: Conduct regular one-on-ones with direct reports for performance assessment and coaching.
- Positive Culture: Foster a positive work environment and resolve employee issues promptly.
- Cross-Functional Collaboration: Work with various departments to drive continuous improvement and resolve issues.
- Best Practices: Implement strategies that exceed client expectations and adjust staffing as needed.
- Client Engagement: Attend business reviews with clients to discuss performance.
- Team Oversight: Lead and support a team of Team Leaders.
Candidate Profile
- Preferred: Associate's Degree in a related field, over 5 years' experience, including two years in progressive management.
- Call center experience preferred.
- Proven ability to coach, develop action plans, and provide effective feedback.
- Strong skills in analyzing work processes and setting action plans for goal achievement.
- Capable of working under pressure with a professional demeanor and completing tasks.
- Excellent written and verbal communication, able to present information effectively.
- Skilled in organizing and prioritizing projects in fast-paced, deadline-driven environments.
- Experience in mentoring and directing teams.
- Willingness to work a flexible schedule.
Disclaimer
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
Location:
PHL Quezon City - EtonLanguage Requirements:
Time Type:
Frequently Asked Questions
Is the salary disclosed for the Operations Manager position at cnx?
The salary for this Operations Manager role at cnx is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Operations Manager position at cnx located?
This Operations Manager role at cnx is based in PHL Angeles City - 2nd Floor, Greencove, PHL Angeles City - Clark 2, PHL Angeles City - SM City Clark BPO Bldg 1, PHL Bacolod City, PHL Bacolod City - AIU Centre, Lacson St, PHL Baguio City, PHL Baguio City - Unit 304 JNL III Bldg, Session Rd, PHL Benguet Work-at-Home, PHL Bonifacio Global City - Bonifacio One Technology Tower, PHL Bonifacio Global City - Levels 14 and 15, WeWork Milestone at 5th Avenue, PHL Bonifacio Global City Taguig, PHL Bonifacio Global City, Taguig, - GOVO - Six Neo, 5th Avenue,, PHL Cagayan de Oro City - 12th Floor, SM CDO Downtown Tower, PHL Cagayan de Oro - Trade St, PHL Cam Sur Bicol Work-at-Home, PHL Cebu, PHL Cebu City - 17th and 19th floors, Central Bloc Corporate Center 1, PHL Cebu City - Cebu Exchange Tower, Salinas Drive, Cebu IT Park, Lahug, PHL Cebu City - One Montage, Archbishop Reyes, Cebu Business Park, PHL Cebu - The Mactan Newtown Tower 4 - 3rd Floor, PHL Cebu Work-at-Home, PHL Davao, PHL Davao 9th, 11th, 12th & 14th Flrs, Davao Finance Center, PHL Davao Work-at-Home, PHL Google - Client Site, PHL Iloilo City 4th Floor, Two Global Center, Megaworld Blvd, Iloilo Business Park, Mandurriao, PHL - Iloilo Work-at-Home, PHL Imus Community Hub - Sun City Plaza, PHL Laguna, PHL Laguna Work-at-Home, PHL Mactan Work-at-Home, PHL Makati - 11th Floor, Ayala North Exchange Tower 2, Ayala Ave, PHL Makati City, PHL Makati City - Makati Rec Hub, GF-BPI Philam Life Building, PHL Mandaluyong City - Megamall, PHL Mandaluyong City - Shaw, PHL Manila - San Lazaro, PHL Mezzanine Floor, MDC 100 Bldg Eastwood Ave Quezon City, PHL Misamis Orr Work-at-Home, PHL Muntinlupa City, PHL Naga, PHL Naga City - Jose Tan Bun Keng (JTBK) Building, 5th Floor, PHL NCR Makati Work-at-Home, PHL NCR Muntinlupa Work-at-Home, PHL NCR QC Work-at-Home, PHL Negros Occ Work-at-Home, PHL Pampanga Work-at-Home, PHL Pasay City, PHL Pasay City - 7F One E-Com Center Building, Palm Coast Ave, Mall of Asia Complex, PHL Pasay City - 9F Two Ecom Tower B - Harbor Drive, MOA Complex, PHL Pasay City - 9th Floor, I-LAND BAY PLAZA,, PHL Quezon City - 181 J.P. Rizal Street, PHL Quezon City - 28th & 29th Flrs, Giga Tower, Bridgetowne, Ugong Norte, PHL Quezon City - EXXA Tower, PHL Quezon City - Giga Tower,10th,11th,18th,19th Flr, PHL Quezon City - Giga Tower 18th Floor, PHL Quezon City - IBMP Eastwood, PHL Quezon City - Vertis North Corporate Center 2, PHL San Jose Del Monte - Community Hub-S Cube 2, PHL Taguig 5th Ave, E-Square, Crescent Park West, PHL Valenzuela City - 2nd Floor, Arca, PHL Work-at-Home. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
How do I apply for the Operations Manager position at cnx?
Click the "Apply Now" button on this page. You will be redirected to cnx's official application portal hosted on workday where you can submit your application directly.
When was the Operations Manager job at cnx posted?
This Operations Manager position at cnx was posted on Oct 2, 2026. Apply as soon as possible — early applications are often reviewed first.
Operations Manager
cnx
You'll be redirected to cnx's official application page on Workday.